• During the initial discovery phase of envisioning eCommerce web solutions, conduct JAD sessions, business analysis and requirements engineering activities. It usually covers areas such as catalogs, products, categories, product attributes and master attribute sets, shipping, promotions, payment gateways, and integration with third-party solutions. All requirements should be documented, and a solution architecture should be proposed and approved by the client.• Conduct an eCommerce site audit and functional analysis, as well as a performance review, extensions/App or third-party solution reviews, use case analysis, and the evaluation and scope of third-party integrations.• Create a discovery document, identify change requests, and control changes at the start and throughout the agile project management and delivery process.• Migrate data successfully and avoid issues from Magento 1 to Magento 2 using Data Migration Tool through command-line interface (CLI). Create Attribute and bulk import product data in Magento and other Platforms.• Work on Magento (Adobe Commerce solution), Shopify and WooCommerce to understand and meet the business needs of clients. Implement web service integration with QuickBooks via Webgility, Siebel Systems (Oracle's), SAP BusinessOne etc.• Project management, client communication, and support Clarifications are sought in order to improve project management and development processes. Internal coordination with the development team Use online collaboration tools to communicate with US Account Managers and clients.• Recommending single-store or multi-store server solutions, as well as handling, supporting, and preventing DDos attacks, IP traffic injections, and SQL injections via forms and other techniques.• Working with the QA team, perform Requirement Engineering for custom applications in terms of business process flow and quality assurance.• Platforms: Magento (Adobe Commerce solution), Shopify, WooCommerce, BigCommerce

• Coach and mentor SQA Engineers and QA Analysts in execution of testing efforts. • Coordinate the work efforts of Developers in the execution of testing efforts. • Lead effort to review product specifications and work with others to develop appropriately. test strategies and detailed test plans and test architectures.• API testing or integration implementation experience on various platforms, particularly Magento, Shopify, and WooCommerce.• Lead formal reviews of test plans, designs and requirements documents with cross-functional teams.• Accurately predict the amount of effort required for projects and tasks. Develop plans and schedules based on these predictions.• Identify product issues and write detailed bug reports during the product development cycle. • Communicate and coordinate with peers and senior level individuals in cross-functional groups to articulate and compare alternative testing approaches.• Lead defect management and maintenance. Review defects that escaped to the field to learn how they could have been prevented or detected. • Lead documentation reviews during product release cycle to ensure quality and comprehensive product documentation.• Lead monitoring of test execution across multiple code branches and multiple platforms. • Research, Develop and/or Recommend tools to assist SQA Engineers and QA Analysts in test planning, execution and reporting. • Utilize tools such as code coverage tools to assess the coverage of test suites and make recommendations for additional test cases. • Production Attribute fixes and create, import correct data through CSV in Magento Admin.

• As a lecturer I teach at undergraduate and graduate level in areas allocated by the Head of Department.• Taught Design and Analysis of Algorithm, Computer Architecture and Fundamentals of Computerprogramming.• To participate in the development, administration and marking of exams and other assessments.• Developing and implementing new methods of teaching to reflect changes in research.• Designing, preparing and developing teaching materials.• To participate in the development, administration and marking of exams and other assessments.• Supporting students through a pastoral or advisory role.• To maintain own continuing professional development.

• Deal with customers professionally providing complete information about products and obtain details about complaints.• Followed up ensuring relevant actions were taken on clients complaints.• Managed to keep records of customer interactions, transactions, complaints, comments as well as actions taken, process orders, forms and applications at Customer Service Center. • Shared best practices and knowledge with colleagues and teams helping achieve the sales targets of value added services. • Identified and evaluated opportunities improving the process and customer experience. • Provided feedback of the clients to the concerned departments and authorities so as to improve the services. • Planning and implementing process improvement strategies for the customer service department. • Identifying the core aspects of providing and maintaining outstanding customer service. • Trained and supervised staff and monitored progress for the extent of their probationary period while achieving high levels of productivity. • Created action plans based on uncovered strengths and opportunities discovered through observation and data. • Created summary reports to that seek new ideas and strategies to improve performance and process.