Business Systems Analyst with a strong passion in management information systems, technology, and data analysis. In my current role as a Business Systems Analyst II at Empyrean Benefit Solutions, I specialize in optimizing operations through the strategic use of technology. By automating recurring processes, I ensure the smooth transmission of client deliverables, utilizing processing guides and trackers to guarantee adherence to client SLAs. Additionally, I am responsible for developing and maintaining precise test plans to facilitate the seamless execution of new system functionality testing. Previously, as a Business Systems Analyst at World’s Gold & Diamond, I collaborated within a team to create and manage the company's website, partnered with vendors to ensure up-to-date inventory photos, streamlined image transfer processes for web server upload, and implemented Excel files to optimize website updates.Approaching each task with a proactive mindset, I excel in strategic problem-solving and collaborative efforts. My commitment to continuous learning is reflected in the enthusiasm and dedication I bring to every project, ensuring impactful contributions that support business goals. Academically, I have completed a Bachelor of Business Administration in Management Information Systems from the University of Houston-Downtown, Davies College of Business. Proficient in Microsoft 365, Google Workspace, Atlassian Suite, SQL, HTML, CSS, JavaScript, and Java, I bring a comprehensive technical skill set to my professional endeavors.
Listed skills include Management, Customer Service, and Microsoft Word.