Noor Syed Email & Phone Number

Plano, Texas, United States

In this role, I orchestrated the strategic migration of data storage from on-premise to cloud platforms, significantly enhancing budget optimization and operational efficiency at NTT DATA Services. I ensured accurate and timely delivery of analytical reports and insights from my team, which facilitated informed decision-making across client and operational teams. My efforts in development and implementation of advanced Service Level and KPI dashboards have been pivotal in boosting process efficiency and client satisfaction.I also led a diverse team of over 180 professionals across multiple disciplines, driving the growth of the Business Intelligence Centre of Excellence in North America and impacting business outcomes positively. My efforts in forging strong partnerships with CFOs and CIOs improved interdepartmental cooperation and service delivery. By leveraging innovative analytics and AI-enhanced tools, I spearheaded initiatives that grew revenue, reduced costs, and enhanced customer service efficiency, demonstrating my commitment to leveraging data to drive business success and operational improvements.

Boston, Massachusetts, United States

At Dell, I spearheaded the design and launch of "Epicenter," a cloud-based platform revolutionizing our research and development processes. This platform enabled us to streamline workflows and enhance innovation across the board. My role also involved crafting and implementing governance strategies for retail operations, driving sustainable improvements and enhancing business practices. Leading a team of business analysts, I set clear objectives and ensured the timely delivery of impactful business solutions, fostering a culture of efficiency and precision in project management.My strategic initiatives included engineering a machine learning-driven forecasting tool, which boosted third-party product demand predictions and enhanced inventory accuracy by 6%. Additionally, I orchestrated a significant reduction in U.S. retail returns, aligning our operations with industry standards and realizing $3.4M in cost savings. My leadership in redesigning training programs significantly improved operational efficiency and training outcomes by 50%, demonstrating my commitment to developing high-performing teams.Further, I directed a cross-functional team in a Backlog Depletion Program, achieving over $200K in margin savings by optimizing logistics and data processes. A collaborative project with Best Buy under my leadership generated a substantial business impact of $14.76M, earning recognition for innovation at Dell’s Global Analytics Quality Day. I also led initiatives that enhanced online customer interactions and drove significant revenue gains, including a $15M increase from targeted customer awareness campaigns for commercial clients. These achievements underscore my capability to drive substantial business growth and operational excellence in a competitive tech landscape.