Syed T Shahriyer Email & Phone Number

Toronto, On, Ca

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Canada Area

Toronto, Canada Area

Evaluate applications for all credit card requests for personal and small business clients. Determine credit worthiness and ensure compliance with anti-money laundering and KYC regulations while providing exceptional customer service.• Trained and supported OJT training for new hires. Performed QC of new hire performance. • Maintained consistent high quality of work standards and compliance with AML/KYC regulations. *** Key Achievements *** • Top performer Award for 5 consecutive quarters for exceeding efficiency and customer engagement targets. • Winner of Relationship Care Apprentice for excellent Relationship Care and Card Member engagement.• Ranked within the top 5% of the department in terms of productivity metrics and customer service metrics.• Acted as spokesperson in meetings with senior managers regarding customer experience improvement ideas. • Became Subject Matter Expert in Canadian New Accounts – driving personal performance and team performance through identifying and sharing best practices.

Halifax, Canada Area

Acted as first responder to security issues on university premises. Promoted to supervisor after 1 year. Supervised over 40 employees including preparing payroll for the department, providing feedback and coaching to staff. Assisted with the hiring process. *** Key Achievement *** Reviewed existing job aides and material and implemented improvements using PowerPoint and other software to convert existing material to interactive guided material resulting in significantly less errors and better quality of work.

Halifax, Ns

Encouraged member sign ups by highlighting the values of the society. Utilized social media outreach and personal outreach, organized social events to promote the society and increase membership numbers and revenue generated from memberships.

Dhaka, Bangladesh

Worked as a representative of London South Bank University in London, UK to recruit interested candidates going for higher studies from Bangladesh to UK. Utilized social media outreach and face to face marketing in relevant events for greater recognition of LSBU and to garner interest from potential candidates.