Syed M. Ahmed Email & Phone Number

Vancouver, British Columbia, Canada

• Identify top key analytics or patterns within the product data and communicate to PM to drive product improvements
• Setup and organize the tagging structure of 100+ pages & features of clients’ web applications
• Aid marketing teams in the implementation of 50+ in-app guides and new audience segmentation.
• Provide CS & marketing teams with actionable insights to boost account engagement & product adoptionClients: Thryv, Gaggle AMP, ICwhatUC, etc.

Dubai, United Arab Emirates

• Evaluated product usage and communicated improvements to C-suite executives internally & externally on a weekly basis
• Developed & designed 15 in-app guides such as banners, tooltips, walkthroughs etc. to boost in app user experience
• Identified user friction points and made suggestions to reduce drop-offs & increase product adoption
• Built ICwhatUC's product analytics engine from scratch via Pendo and reported on valuable user insights such as MAU, active/inactive user behavior… Show more
• Built ICwhatUC's product analytics engine from scratch via Pendo and reported on valuable user insights such as MAU, active/inactive user behavior, feature usage, etc. Show less

Vancouver, British Columbia, Canada

• Trained hundreds of users to ensure successful product launches and long term adoption for clients such as Behr, Enbridge etc.
• Engaged and managed inbound support requests, resolved clients issues and concerns with NPS of 90%
• Managed health of a variety of smbs, mid-market and enterprise clients and successfully oversaw pilots & renewals worth $50K- Performed customer interviews to solicit feedback, and suggest new customer success.
• Managed health of a variety of smbs, mid-market and enterprise clients and successfully oversaw pilots & renewals worth $50K- Performed customer interviews to solicit feedback, and suggest new customer success.

Remote

- Edited, reviewed, and helped publish 10 blog posts to ensure they are error-free, consistent with the brand, and easy to understand- Designed images and graphics for blog posts to promote brand awareness and increase the visual appeal of the content- Wrote 40 LinkedIn posts and 8 articles to boost online presence and communicate the authenticity of the.

Remote

- Recorded 3 digital books and transformed them into easy-to-understand and good-quality audiobooks- Edited various recordings and sounds in order to ensure that the audio files satisfy Amazon’s audiobook submission requirements- Produced unlimited audio iterations and provided constant client support through regular feedback and… Show more - Recorded 3.

Tampa, Florida

- Identify iOS bugs, analyze customer needs, troubleshoot, and provide solutions to at least 10 clients a day- Offer advice and insights about apple technologies and elevate relationships while maintaining a NPS of 93%- Provide personal training for new customers, help them acquire basic skills related to photo, video, and music projects

Tampa, Florida

• Performed qualitative and quantitative research to discover feature ideas and help drive product improvement on existing features
• Worked closely with designer and developer to constantly improve user experience and design in an agile environment
• Defined project scope, goals, and deliverables to ensure consistency with company strategy and commitments

Marshall Student Center

- Troubleshoot and resolve technical issues for clients and their organizations during or after events- Set up and operate audio and video equipment to provide technical support for events

Tampa, Florida

Chick Fil A, Marshall Student Center

• Packaged and served a range of hot foods from counters and deep fryers
• Cleaned work areas, including floors, facilities, utensils, and equipment

Chicago, Illinois

• Managed and built customer relationships through referrals and lead tracking, increased customer engagement by 40%
• Presented pieces of home automation and security to at least 25 prospects on a daily basis, increased the revenue by 20%

Stillwater, Oklahoma

• Utilized proper customer service skills and conveyed information to visitors of the library
• Notified custodial and maintenance staff of any areas requiring cleaning or repair

Masters, Cyber Security

Bachelor Of Science In Business Administration (B.S.B.A.), Business Analytics & Information Systems, Cyber Security(Minor)

Activities and Societies: Corporate Mentor Program, MIS Society, Muma Leadership Program, National Society of Collegiate Scholars, Spanish.

Diploma, Digital Marketing

1-year work-study program

Diploma, Ios Programming

Activities and Societies: 2-month summer coding boot camp. - Learned how to design, build, test and launch iPhone Apps - Learned how to.

Bachelor'S Degree, Management Information Systems, General

Activities and Societies: National Society of Collegiate Scholars, Association of Information Technology Professionals, Spanish Club.

O-Level, A-Level, Business/Commerce, General