Syed A Wasay Email & Phone Number

Karāchi, Sindh, Pakistan

In my capacity as a leader within the IT Service Management (ITSM) and Process Automation realms at National Bank, I've undertaken the critical responsibility of planning and implementing industry-leading ITSM solutions and automation processes within the IT group. At the forefront of this endeavor, I've spearheaded efforts to revolutionize our IT service delivery model by harnessing the latest technologies and methodologies. Leading the ITSM team, I've orchestrated the design, customization, and deployment of cutting-edge ITSM solutions tailored to meet the unique needs of our organization. Simultaneously, I've driven forward process automation initiatives aimed at streamlining workflows, enhancing operational efficiency, and maximizing productivity across the IT landscape. By championing best practices and leveraging industry standards, I've positioned National Bank as a frontrunner in IT service excellence and digital innovation. Through collaborative engagement with cross-functional teams, I've ensured seamless integration of ITSM solutions and automation processes, fostering a culture of continuous improvement and agility within the organization. My relentless commitment to driving transformative change and delivering tangible results has been instrumental in positioning National Bank for sustained success in the ever-evolving digital landscape.

Pakistan

In my role as the lead for Process Automation within the IT Governance department at HBL (Habib Bank Limited), I've been instrumental in driving efficiency and innovation through automation initiatives. Tasked with optimizing processes across the organization, my primary focus has been on leveraging cutting-edge technologies and methodologies to streamline workflows, eliminate redundancies, and enhance productivity. Concurrently, I've also taken on the responsibility of PMO governance, ensuring that project management practices align with organizational objectives and standards. By establishing robust frameworks and governance structures, I've facilitated the successful execution and delivery of projects while maintaining a keen eye on resource allocation, risk management, and quality assurance. My dual role has allowed me to strike a balance between driving process improvements through automation and providing effective governance oversight of project activities. Through collaborative leadership and a commitment to driving excellence, I've contributed to fostering a culture of continuous improvement and operational excellence within the IT Governance domain at HBL.

Karachi, Pakistan

As an accomplished IT Service Management (ITSM) leader, I bring forth a wealth of experience in driving operational efficiency and innovation. At HBL (Habib Bank Limited), I had the privilege to lead a dynamic ITSM team, overseeing the delivery of top-notch IT services to both internal stakeholders and customers. One of the pivotal projects I spearheaded was the successful implementation of the Salesforce Remedy ITSM solution, from inception to deployment. This initiative revolutionized our service delivery model, enhancing visibility, incident resolution times, and overall customer satisfaction. Leveraging my expertise in ITIL best practices, I developed and implemented robust ITSM policies, processes, and procedures to standardize operations and improve efficiency. Through collaborative efforts with cross-functional teams, we identified business requirements, defined SLAs, and established KPIs to measure and monitor service performance effectively.Moreover, in my capacity as the End User Transformation Lead, I orchestrated Office 365 hybrid implementation and workspace modernization projects. These endeavors aimed to integrate cloud-based Office 365 solutions with on-premises infrastructure, enhancing collaboration, productivity, and user experience across the organization. By leading comprehensive training programs and adopting user-centric design principles, I empowered end users to embrace new technologies and workflows, driving adoption and maximizing the value of IT investments.Regular service reviews and continuous improvement initiatives ensured that our ITSM framework remained agile and aligned with evolving business needs, while simultaneously delivering transformative end-user experiences. My passion for driving excellence in IT service delivery, coupled with strong leadership and stakeholder engagement skills, has been instrumental in achieving tangible results and fostering a culture of continuous improvement within the organization.

Pakistan

As a dedicated Microsoft Infrastructure Consultant within Microsoft Consulting Services, I've had the privilege of spearheading numerous projects across the Middle East and Africa centered around Microsoft infrastructure-related products. My role has been pivotal in driving digital transformation initiatives, focusing on the implementation and optimization of Microsoft technologies to meet the unique needs of our clients. From architecting robust solutions to overseeing seamless project delivery, I've been deeply involved in every aspect of the project lifecycle. Additionally, my responsibilities extended to engaging in presales activities, collaborating closely with clients to understand their requirements, and tailoring solutions that drive business value. Moreover, I've been passionate about mentoring and guiding junior resources, fostering their growth and development within the organization. Through a combination of technical expertise, strategic thinking, and a customer-centric approach, I've consistently delivered exceptional results and contributed to the success of both our clients and the Microsoft Consulting Services team.• Designing and Planning the Architecture and delivering infrastructure, communication, collaboration, security, and public and private cloud-based projects through a team of consultants• Pre-sales including, requirement gathering, estimation of efforts, formulating scope of work, solution design, and demonstrating proposed solution and solution design strategy to customers• Mentoring consultants to achieve more competencies in their related areas.During my tenure at Microsoft, I have carried out various projects for different Microsoft customers across Pakistan, and Middle East, and Africa.

Karachi, Pakistan

As a Consultant at Microsoft Enterprise Services I applied advanced analysis skills and experience in principals of IT operations to define appropriate customer solutions and he has deep experience of Planning, Designing, Implementing, Operating and Optimizing several Microsoft technologies includes;• Designing and Planning the Architectures and delivering infrastructure, communication, collaboration, security and public and private cloud based projects through a team of consultants• Pre-sales including, requirement gathering, estimation of efforts, formulating scope of work, solution design and demonstrating proposed solution and solution design strategy to customers • Mentoring consultants to achieve more competencies in their related areas.During my tenure at Microsoft I have carried out various projects at different Microsoft customers across Pakistan and Middle East and Africa.

Pakistan

Provided services as Principle Consultant for Infrastructure Services, includes services for Microsoft Technologies related to Infrastructure, Messaging, Management and Security, across Pakistan, Middle East and Africa. My responsibilities being a Principle Consultant at Inbox Business Technologies were follows;• Designing and Planning the Architectures and delivering infrastructure, communication, collaboration, security and public and private cloud based projects through a team of consultants• Assisting Sales team, technically to make their sales pitches stronger and relevant, and presenting products, features and solution to Business and Technical decision makers. • Pre-sales including, requirement gathering, estimation of efforts, formulating scope of work, solution design and demonstrating proposed solution and solution design strategy to customers • Resourcing for consultants on relevant projects / engagements• Mentoring consultants to achieve more competencies in their related areas.

Pakistan, Uae And Oman

Provided services as Lead Consultant for Infrastructure Services, includes services for Microsoft Technologies related to Infrastructure, Messaging, Management and Security, across Pakistan, Middle East and Africa. My responsibilities being a Lead Consultant at Kalsoft were follows;• Designing and Planning the Architectures and delivering infrastructure, communication, collaboration, security and public and private cloud based projects through a team of consultants• Pre-sales including, requirement gathering, estimation of efforts, formulating scope of work, solution design and demonstrating proposed solution and solution design strategy to customers • Resourcing for consultants on relevant projects / engagements• Technical project management of mid-size projects• Mentoring consultants to achieve more competencies in their related areas.Also provided services as a Consultant for Microsoft Consulting Service for infrastructure projects of Microsoft Middle East.

Pakistan

Provided services as an Manager for Systems Integration and Implementation services, also providing Consultancy and Implementation services for Microsoft, IBM and Symantec Products.

Pakistan

Provided Consultancy and Technical Support Services for the Following Products• Microsoft Infrastructure Products:Microsoft Windows Server 2003, 2000 Server, NT Server, Exchange, ISA, MOM, SMS, SBS, WSUS and other related products.• Symantec Firewall and Internet Security ProductsSymantec Antivirus Corporate Edition (Server Administration),Symantec Client Firewall (Firewall Administration), Symantec Mail Security for SMTP and Exchange, Symantec San Engine and Web Security for HTTP and SMTP and Symantec Gateway Security 300 and 400 series appliances. • IBM Lotus Software:IBM Lotus Notes Domino Server 6/6.5 for Windows

Pakistan

Provided Technology Consultancy, Corporate Solutions & Professional Training for the following Programs and Products • Microsoft Certified Systems Engineer (MCSE)• Cisco Certified Network Associate (CCNA)• CompTIA A+, Network+ CertificationsAlso Provided services as Systems Support Engineer for a Network of more than 150 Computers, running Windows 2000 and related products.

Provided services as a Trainer for the academic and professional courses at APTECH Computer Education.

Pakistan

Provided Career and Professional Training from November 1997 to April 2000 for the following Course and Products* Microsoft Certified Systems Engineer (MCSE)* A+, Network+ Certifications

Bsc, Mathematics

H.S.C, Physics, Chemistry, Maths