UAE : UK : GHANA: US: INDIA : SWITZERLAND

eCommerce solution rating buyers ( Yes we flipped the coin) @ ScoreClik.

+As a serial entrepreneur has the pleasure of being able to enjoy the joys and thrills of creating something. This is like an adventurer finding new land or climbing new peaks. Each venture brings in a new excitement and fresh success, feels a serial entrepreneur. +Once a serial entrepreneur tastes success in one venture, the urge to try his hand at another one is always very strong.+So, a serial entrepreneur while being passionate about the business and being deeply committed to the idea, does not lose sight of the fact that this needs to be nurtured and managed to create value.+Associated with Gemini UK-Insurance Claims Management in 2014, Crafted a Business Requirement Document , Constructed functions to deliver CTQs and tailored project management, development and support processes to meet the needs of the projects. +Grabbed several strategic projects from UK & US+Pioneered an affiliation between White Aluminium and Jindal Aluminium Ltd a mutually profitable proposition+Saw Entrepreneurial opportunities in GPS Tracking System 2012-13, for which procured tracking devices from China+Engineered a product called ACP Birch Panels which was manufactured by pressing ACP sheets on Birch wood to meet standards for White SealTM MP Sealant & Guns / Birch Aluminum Composite Panel+Invested in Healthcare sector and acquired Nauman Diagnostics in 2011.

+Sculpted a powerful, Online Integrated EMR/PMS Solution delivering a comprehensive set of capabilities for the Health Care industry.+Conceptualised empowerment of physicians to maximize the accessibility, reliability, and ex changeability of vital patient records.+Enhanced efficiency and reducing overhead costs through the design and development of our integrated Electronic Medical Records and Practice Management Solution. +Contributed medical providers a comprehensive, full-featured tools for online management of their patient records. +Consequently any PHI can be directly and securely retrieved at any given point in time from any location with the Internet connectivity.

+Managed 120 FTE through 10 direct reports, reporting to the Managing Director.+Accountable for delivering revenue of £5M PA.+Pioneered Programme Setup, Implementation, Operation, Client relationship, Team Management, IT design and Results autonomously. +Enhanced QA/Compliance, instrumental in decreasing the cost of service delivery by 27%.+Directed a cultural change delivering to FSA requirements. FSA/Client audits a success. +Directed employee testing, interviewing, placement, and training to assume new positions, aimed at improving retention with upward mobility for agents.+In-depth knowledge of outbound acquisition, Up-sell, retention and win back methodologies.+Innovative Dallier Management/Data Profiling skills leading to delivery of Higher Conversion. +Implemented bespoke solutions in IT/Telephony/Reporting reducing IT/Telecommunication investments by 33%.Clientele Insurance--->Ace European Group Ltd (GE Money), AIG Direct, AIG Affinity (Barclays)Telephone-->Carphone Warehouse, O2, Talk Talk Business, British Gas, OneTel, Unity Mobiles, CentricaFinance ---->Millfield MSC, Needaloan, Gemstone, Money Debt & Credit Utility------->Opus Energy, The Times, Daily Telegraph, Data Locator, Thinking safe, Country Wide,Datapoint, Exradia, Anglian Water, Stoke Park Club, Kempton park, Go2Spain, Sugarhill, Staysure, SFIA, Datawatch, Sainsbury, Tesco, British Gas, Npower, DVLABanking ---->RBS, Barclays, NatWest, Lloyds TSB, HSBC, Abbey, NationWide, MintIT ----------->Microsoft, IBM, Nokia, Broadcaster’s audience research Board (BARB)

+Managed 50 FTE through 5 direct reports, reporting to the Deputy Head of ICCUK.+Fostered a strong client team to provide a high quality, highly profitable service ensuring both client and employee satisfaction+Instrumental in increasing turnover from £120,000 to £300,000 in 6 months.+Planned and introduced impeccable techniques to improve Telephone Survey targets in both B2B and B2C campaigns.+Strong Market Research Analysis acumen.+Managed and developed unique Data profiling queries for increased productivity. +Trained and developed a team of individuals on Data Analysis, Monitoring and Team Management.+Key Client Contact responsible for reporting/delivering to KPI.

KEY ATTAINMENTS:+B2B sales of T1 lines in US+Recognized as top sales executive consecutively for 6 months.+Monitored overall functioning of processes, identified improvement areas and implemented adequate measures to maximize overall customer experiences. +Mapped client’s requirements and coordinated for developing, implementing and transitioning processes in line with the guidelines specified by the client. +Conceptualized & implemented workflows to facilitate structured support in all areas and issues. +Ensured that the KPIs are exceeding the agreed SLAs and process fairs above client expectations.+Handled external client complaints, coordinating for root cause analysis and preparing CAPA.+Organized MIS of customer complaint and presenting in monthly Quality Review.+Commanded strong and regular interaction based on results with the clients in Weekly Tele-Conference calls +Handled client and customer escalations on phone and e-mails.+Attended weekly/monthly/quarterly and yearly business reviews.

KEY ATTAINMENTS:+Developed strong command over VB6 and earlier versions of Visual Basic+Got insights for of COM and IDE development platforms+Developed expertise in RAD and GUI applications+Created databases using ActiveX Data objects, Remote Data Objects and Data Access Objects+Carved the ability to create ActiveX controls+Designed ability to work with Visual Basic using .net platform+Involved into VBScript development, apart from JavaScript and Perl