Its a Group of Companies working as Importer and Exporter,Managed Event " 9th Expo Pakistan 2015 (TDAP) Under the Korean Pavilion From 26th Feb to 1 March 2015 at expo center. (Karachi)"ERP" Implement at Group of Companies by myself at these respected Department Since March,20111.Purchase Departement2.Sales Department3.Logistics Department4.Inventroy Section 5.Finance 6.Documents Management 7.Reporting System

Associate IIA (Institute of Internal Auditor)

Walk in customers complaint & queries handling Weekly & Monthly Complaints ( Claim ) analysis Up Sales ( Project ) from font desk & New promo guidance to customers Monthly Payment Analysis of Service Collection PointsAdministration of Main office & HR related record maintenance ( Leave & Medical )

Patients Care Department Monthly analysis repot of Consultant's of the all IMS Monthly Internal audit of all IMS center to maintain the quality and reported to IMS Manager. Maintain to Customers Medical Record as per Hospital policy and procedure Cash receiving handling as company recommended chargesMonthly project Telemarketing & Training ( New Staff) Product & System Walk in Customers complaints and queries handling as per SOP Monthly Inventory update and audit of all IMS centre

Reporting to Manager Customer Service, KarachiCustomer Service & Credit Management DepartmentTo face walking customers with billing related complaints & queries & resolved their issues.Billing adjustment & recalculate the bill according the packagesSupervision of billing dispatching issuesTax certificate issues, Statement of account & Interim bills.Handle walking customers for refund ( Cases )Billing address change, Package change & value added services change.Educate to customers about new product & promos.To prepare refund cases. (Karachi, Sukkur, Hyderabad, Quetta and Larkana) verifies them from the record; process them on Computer, and follow up for the cheques from Corporate Finance. To prepare and recalculate Corporate billing (DHL SHELL & CALTEX) according to their respective packages and deals, prepare discount and other credit adjustment follow up for payments and reply to the queries if any. To supervise cash receiving through direct debit facility on Paktel-Citibank Co-Branded credit card.To formulate in house recovery plans and resolve pending outstanding against major accounts corporate and multinationals.