• Identify all Performance Parameters of CS and prepare required Reports correlating those KPI’s to facilitate Performance Follow-up process• Suggested on analytical feedback to challenge the status quo & changes in operations to increase efficiency and to meet the KPIs• Business operation simplification through different development initiatives to ensure smooth and efficient business performance and process activity monitoring• Analyze process and data to set various control over… Show more • Identify all Performance Parameters of CS and prepare required Reports correlating those KPI’s to facilitate Performance Follow-up process• Suggested on analytical feedback to challenge the status quo & changes in operations to increase efficiency and to meet the KPIs• Business operation simplification through different development initiatives to ensure smooth and efficient business performance and process activity monitoring• Analyze process and data to set various control over business process and data• Analyze data & propose data driven solutions for different business critical challenges• Identify redundant work process of data generation and take initiatives to reduce the repetitive stages by automation. Show less

• Establish Reporting Platforms to facilitate the performance follow-up process of Customer Service operation that eventually leads overall business performance• Identify, define and analysis customer service performance parameters (KPI's) and implement new/change efficient work processes for capacity enhancement• Initiate & implement various in-house Audit mechanisms to ensure compliant work processes in CS• Drive various Strategic Action Plans of Customer Service to meet strategic… Show more • Establish Reporting Platforms to facilitate the performance follow-up process of Customer Service operation that eventually leads overall business performance• Identify, define and analysis customer service performance parameters (KPI's) and implement new/change efficient work processes for capacity enhancement• Initiate & implement various in-house Audit mechanisms to ensure compliant work processes in CS• Drive various Strategic Action Plans of Customer Service to meet strategic objectives• Establish Reporting Platforms to facilitate the performance follow-up process of Customer Service operation that eventually leads overall business performance • Identify, define and analysis customer service performance parameters (KPI's) and implement new/change efficient work processes for capacity enhancement • Initiate & implement various in-house Audit mechanisms to ensure compliant work processes in CS • Drive various Strategic Action Plans of Customer Service to meet strategic objectives Show less

• Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality• Define calculation processes and develop performance metrics for Customer Service Division and thus indicate improvement areas• Develop, modify, maintain and support custom reports (MS SQL, SSRS, Crystal) for both ad-hoc and ongoing needs• Create and maintain technical documentation for various systems, services and business processes… Show more • Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality• Define calculation processes and develop performance metrics for Customer Service Division and thus indicate improvement areas• Develop, modify, maintain and support custom reports (MS SQL, SSRS, Crystal) for both ad-hoc and ongoing needs• Create and maintain technical documentation for various systems, services and business processes including databases and reporting procedures• Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality • Define calculation processes and develop performance metrics for Customer Service Division and thus indicate improvement areas • Develop, modify, maintain and support custom reports (MS SQL, SSRS, Crystal) for both ad-hoc and ongoing needs • Create and maintain technical documentation for various systems, services and business processes including databases and reporting procedures Show less

• Provide one-stop quality Customer Service over phone to ensure positive customer experience.• Proactively aware/inform customers regarding our products/service• Sale through inbound and outbound contacts.• Capture customer insights and escalate critical issues / complaints and provide timely feedback• Maintain targeted KPI on a regular basis• Serve customers with helping attitude and thus play a significant role in customer satisfaction, retention, and acquisition. In this… Show more • Provide one-stop quality Customer Service over phone to ensure positive customer experience.• Proactively aware/inform customers regarding our products/service• Sale through inbound and outbound contacts.• Capture customer insights and escalate critical issues / complaints and provide timely feedback• Maintain targeted KPI on a regular basis• Serve customers with helping attitude and thus play a significant role in customer satisfaction, retention, and acquisition. In this way enhance Grameenphone brand image Show less

Provide one-stop quality Customer Service to ensure positive customer experience.Capture customer insights and escalate critical issues / complaints and provide timely feedback. Serve customers with helping attitude and thus play a significant role in customer satisfaction, retention, and acquisition.