Syldon Harding Email & Phone Number

Lake Mary, Florida, US

Lake Mary, Florida, US

• Install, troubleshoot and test new or add-on software at customer's facility to ensure full functionality according to specifications
• Ensure installation meets quality standards and all software is fully functional
• Coordinate problem resolution with engineering, customer service, and other personnel to expedite resolution
• Write reports to document installation specifics, customer configuration, trends and concerns

Munich, DE

• Worked independently, in a stand-alone position dedicated to providing daily IT service & solution management.
• Conducted support to less experienced operations staff, on a regular basis to both internal and external customers.
• Trained and supervised 5 new hires in re-imaging 2,300 laptops to be sent nationwide.

Saint Leo, FL, US

• Set up countless workstations with computers and necessary peripheral devices
• Analyzed computer hardware to ensure impeccable functionality.
• Equipped and constructed appropriate software and functions on an indefinite number of machines.
• Verified security and privacy of networks and computer systems according to company guidelines.
• Administered orientation and service to student and faculty on how to operate software and computer equipment.
• Executed troubleshooting procedures to diagnose and resolve user problems.

Orlando, Florida, US

• Partnered with management to ensure optimum stock levels and maintained the appearance of the location
• Ensured appropriate inventory levels throughout locations
• Stocked the location(s), optimizing usage of stock rooms and shelving space and keeping stockrooms clean and organized

San Diego, CA, US

• Resolved clients' issues related to desktop, laptops and telephone system
• Repaired and maintained printers, scanners, and fax and xerox machines
• Replaced toner in printers and placed order for new one as required
• Calibrated and installed new monitors at clients' offices