Sylv Arrowsmith Email & Phone Number

United Kingdom

Gateshead, England, United Kingdom

United Kingdom

Newcastle Upon Tyne, England, United Kingdom

Newcastle Upon Tyne, Northumberland, United Kingdom

North East

Sunderland, United Kingdom

A4e (Action for Employment, (Oct 2009- Jun 2011), Triage (Jun-Sep 2011), continuous employment under TUPE, Middlesbrough, A4e Sunderland, (Jul 2012 - Present) - HR Training Teams: Welfare to work sector.• Delivered induction training on employability, literacy and life skills, and motivational training • • Scheduled courses and compiled staff timetables• Carried out course administration tasks • Completed attendance records, to providing useful weekly Management Information) • Sold courses to staff and customers and utilized outside training providers • Helped enhance learning and provided new ways for customers to move forward • Advised and made staff’s caseloads more efficient and thereby more productive• Achieved rating of ‘Doing Really Well’ (Top 8% of office) in appraisal• Enhanced students’ employability and transitions into gainful and sustainable employment• Assisted over 800 customers into sustainable employment in 18 months• Consistently received over 97% in quality and delivery in feedback from delegatesAlso Training Staff----------------------------• Rolled out a new CRM system to the whole of the company around the UK • Identified skills gaps and co-ordinated regular training with outside training providers• Designed and delivered courses such as, Personal Presentation, Cooking and Art Therapy• Delivered staff training for newly appointed staff entering the businessFor Triage: (Jun 2011-Sep 2011); • Delivered staff induction training at the Stirling and Dundee offices plus Work Programme training to unemployed customers delivering various employability training and also life skills, motivation and confidence building also while in both jobsSince November 2013; • Trained staff in Safeguarding, Equality and Diversity, Sensitive case customers, using assessment tools and the old system training~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Sunderland

• Tutored adults with various abilities and learning disabilities• Took into consideration students’ needs and helped students set measurable goals• Planned and prepared work, wrote schemes of work and lesson plans ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Hartlepool