Regional Manager
Current• Led the expansion of installation services nationwide, overseeing the hiring, onboarding, training, and monitoring processes in FY22.• Operations management across multiple provinces, including BC, AL, QC, and Ottawa.• Leading quoting automation processes scheduled for deployment in FY25.• Established national installation standards through a comprehensive country agreement in FY24.• Executed business restructuring and organizational management, including unit deliverable, contract management and Business organization chart, in FY24.• Development of bathroom installation services in key markets, launched in FY24.• Development of service processes, including measurement, installation, go-backs, store work, and estimation in FY23.• Developed and implemented tools for operational, field, and management purposes in FY23.• Acted as the escalation point and legal representative for small claims cases.• RBQ guarantor, managing compliance and ensuring all relevant regulatory requirements are met.
