Sylvain Benoit Email & Phone Number

Calgary, Ab, Ca

Okotoks, Alberta, Canada

•Install, configure and maintain physical and virtual servers and related network data storage•Maintain and manage internet bandwidth, firewalls, remote access solutions, wireless access points, network switches and hubs.•Maintain and manage the schools physical and virtual network infrastructure (currently VMware based virtual datacenter)•Problem solving of network issues such as connectivity, compatibility, and security•Trouble shoot problems related to network policies, security restrictions, resource allocation, network logon scripts•Maintain backup architecture and ensure restoration of data as needed.•Ensure databases are accessible and maintained.•Coordinate network infrastructure projects with outsourced service providers.•Ensure remote access functionality for students and employees•Ensure availability of email services to students and employees•Manage and maintain network printing resources•Manage all client-server applications including, but not limited to, LANDesk Management Suites, LANDesk Service Desk and NetSupport Classroom•Manage domain registrations and support internet issues with ISP and third party providers•Submit network infrastructure budgetary items to the Director, Information Technology based on the replacement of existing infrastructure as well as future project needs•Maintain security of the network structure•Build and Maintain Hardware Independent images and provisioning templates (LANDESK Management Suite)•Build and Maintain Software packages (LANDESK Management Suite)

•Spearhead special projects for Supervisor.•Assist Network Administrator with network-related tasks as required•Ensure all end user devices are entered and tracked in the STS asset management database.•Oversee the daily operation of the IT Centre including ensuring necessary supplies are on hand when needed•Provide technical training to IT Centre staff in the use of incident tracking software, provisioning and software deployment, and classroom technologies•Receive, Diagnose, troubleshoot and repair laptop software and hardware problems.•Quality control of outsourced warranty repair. This may include dealing with the repair depot issues when reported by IT Centre technical support staff•Plan, build and implement the deployment of standard laptop and desktop image load sets•Plan, manage and maintain remote deployment and provisioning software for updating of non-faculty, faculty, and student laptops and desktops with current application and security patches and updates•Administer and maintain the IT Centre’s problem ticketing software and ensure that proper response times are adhered to by IT Centre technical support staff•Coordinate the maintenance and repair of classroom related hardware and software (e.g. Smartboard Interactive Whiteboards; projectors, curriculum-based software)•Oversee shipping/receiving of computers sent out for repair when necessary•Properly stock user based consumable resources (e.g. ink and toner cartridges for personal and network printers, keyboards, mice, speakers, etc.)•Oversee and assist in laptop collection (end of school year) and deployment rollout of new laptops (start of school year/as needed)•Respond to student and staff questions and provide on the spot instruction as needed.•Purchase supplies, spare equipment, parts, etc. •Troubleshoot and maintain classroom technology such as SMART Boards, Computer labs, Cameras and projectors.•Troubleshoot printers, order ink/toner and ensure availability of network printing

Built, Manage and maintain network for offices in Calgary and South Africa. This includes wireless and wired network hardware, internet connectivity, email services, VOIP (Telephone), physical and virtual servers and interoffice VPN.Prime Responsibilities• Install, configure and maintain physical and virtual servers and related network data storage• Maintain and manage internet connection, firewalls, VPN, wireless access points, network infrastructure.• Problem solving of network issues such as connectivity, compatibility, and security• Install, configure and maintain VOIP service