Sylvain Colombier Email and Phone Number

In charge of Beauty planning for Online and Offline Stores.Forecast for events and promotions.Discuss with Sales team and Merchandising team to adjust the plan in season.Review inventory level to keep us in stock and while not going over the inventory letter.

Planning Management for PINK brandForecast sales, stock and delivery to achieve financial targets.Promotion plan and In season adjustments to react to market trend.Manage Core and Seasonal OTB.Create reports to quickly analyze product performance.Planning Management for Ecommerce channelDefine with Ecommerce and Merchandising team what will be the key drivers for each platform (Tmall, Tiktok, VS.CN), and plan inventory to achieve daily and events (11.11, 6.18, 3/18, etc) targetsRelated Ecommerce activities GWP CRM program.Setup Ecommerce Product Framework to differentiate Online and Offline store focus.Together with cross-functional team, delivered +62% $ Sales in 2022 vs 2021.

Built tools to help improve the allocation team to send the correct amount of inventory to stores.Balancing tool to move inventory between our different Ecommerce platform so that we get the best posible Sales results. Especially during big events.

Establish and manage the repair center for Greater China and APACAs one of the company’s earliest explorers into China market, built a repair center in Shanghai to facilitate business setup. Hire and train technicians and customer care for company expansion with the best industry practices and good safety regulation. Establish process adapted to Chinese and APAC market requirements, yielding high efficiency and repair reliability. Implement spare parts inventory system (stocks / version / refurbishment / scraping / Forecast) for a high spare parts availability. Responsibility (Team leadership/ Quality/ Commercial)Supervise technicians’ daily operation with a clear guideline for high quality and efficient resultAnalyze and Report quality issues seen in my region (Parts failure rate/ Design defects) and escalate to HQ, if necessary, on potential quality issues.Follow up with already known quality issues and push for a resolution.Propose design changes for better product performance.Implement new guidelines, patch, modification.Define the commercial policy for Out of Warranty Repair and generate high profits from maintenance services.Technical consultancy Support sales with POC definition, service level definition and bidding document spec-inProvide technical training to the sales teamOn site support for events - Exhibitions, Hackathon & Show (i.e. 我要上春晚) to ensure product reliability during critical momentSpecial projects deployment/ management2020: Feasibility study to establish an oversea satellite repair center to better serve our clients in APAC2019: Corporate Social Responsibility: Deployment of 2000 Peppers in K-12, University, Vocational schools.2018: Introduction of Pepper in China2012 to 2017: Release of new versions for NAO on a yearly basisPrior to 2015: Due to the corporate acquisition, setup a repair center dedicated for Japanese market

After 3 months on the production line (everything was produced in France because the product wasn't mature enough), I moved to the after-sales team, where we were investigating robots in order to improve the quality. After one year there, I started to travel in Europe and Asia, which led me to Shanghai.