▪ Receiving orders and verifying their compliance with deliveries.▪ Shelving new products and restocking existing items.▪ Welcoming and advising customers on in-store products, as well as those available from suppliers.▪ Suggesting an offering tailored to customer needs, including upselling and cross-selling.▪ Handling payments and enrolling customers in the loyalty program.▪ Providing cost estimates for workshop services, covering technical parts, labor, tires, and maintenance.▪ Creating repair orders for the workshop and issuing invoices to customers.

▪ Managing the help center as a mediator between operational/product sectors and the service.▪ Creating visual materials for communication, both internal and external: - Developing and editing explanatory GIFs for customers. - Editing a monthly newsletter for employees. - Designing and adapting logos for various services. - Creating and editing video tutorials for customers or staff.▪ Responsibility as the workflow manager of the service, including reviewing the quality of incoming requests and assigning them to competent specialists.▪ Producing reports for the service (weekly, monthly, quarterly, etc.).▪ Handling routine administrative tasks within the service, following decisions made by the Self-Service Manager or Development Managers regarding new initiatives.▪ Assisting the Self-Service Manager and the team.▪ Communicating with suppliers under the supervision of the Self-Service Manager.▪ Close collaboration with cross-functional teams responsible for content review and translation.▪ Working within strict deadlines.

▪ Team collaboration to ensure an optimal customer experience.▪ Providing customer support via LiveChat, emails, and phone in French.▪ Guiding customers through the website and/or mobile applications, assisting with the use of various available services and products.▪ Complete resolution of customer queries.▪ Contributing to the evolution of customer service by sharing my knowledge, participating in team projects, and exploring innovative practices.▪ Working closely with other departments such as Responsible Gaming, Bookmakers, Fraud, and Payments.▪ Commitment to the company's success and being the voice of customers by collecting feedback and innovative ideas.▪ Managing internal communication, both written and spoken, in English.

▪ Acquiring a solid knowledge of the products, including specific functions of poker, sports betting, casino, and associated tools for each product.▪ Assisting customers in resolving financial, functional, and technical issues.▪ Reporting urgent issues, such as multi-user problems, to stakeholders, team leader, and customer service manager.▪ Transferring requests when necessary to address inquiries and escalating when necessary (VIP, technical issues, incorrect settlements).▪ Providing support to the Risk & Fraud and Finance departments in fraud-related verifications and processes.

▪Identifying and verifying new and existing customers at various stages of the application process using a variety of verification and investigative tools and methodologies.▪Performing initial investigations and taking immediate corrective action to mitigate losses to the business by suspending suspected and closing confirmed fraudulent accounts.▪Actively striving to increase both the number and value of ‘Application Fraud’ cases prevented, detected and investigated.▪Respond promptly and effectively to incoming customer enquiries and document submissions through various channels including: email, phone, live chat and Social Media.▪Ensure that more complex customer issues are followed up and resolved in a timely manner.

▪ Writing journalistic articles and providing full coverage of events related to the motorcycle industry in Morocco.▪ Actively participating in the creation, video production, and editing of motorcycle reviews, highlighting the technical features and performance of different models.▪ Becoming part of the motorcycle community by joining club outings and exploring the country to create authentic and informative content.

▪ Designing scenarios and editing videos for communication projects, thereby providing impactful and engaging visual content.▪ Creating various communication materials, including presentations, brochures, and promotional materials.▪ Collaborating in the development of business and marketing strategies to enhance the company's visibility.▪ Writing and publishing relevant and informative articles.▪ Active participation in Back Office management.

▪ Comprehensive management of connection requests, analysis of customer files, and contact to propose a suitable solution.▪ Proactive handling of production failures by diagnosing issues and implementing solutions.▪ Management of requests for network infrastructure-related work and forwarding of requests to the relevant departments.▪ Research and creation of access routes for initial and new network connections.

▪ Customer support for SMEs (30 clients/day), providing personalized service and addressing their specific needs.▪ Identification and discovery of customer needs, followed by the preparation of quotes for tailored telecom solutions.▪ Efficient management of order fulfillment, either through Sales Administration (ADV) or by directly handling customer requests.▪ Handling customer complaints through direct management or via the complaints department to maintain high customer satisfaction.