Sylvain Gilbert Email and Phone Number
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Sylvain Gilbert personal email
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I am an experienced automotive operations leader who develops and implements systems to increase Business Efficiency, Customer Retention, Growth and Profitability for wholesale and retail.Throughout my career, I have demonstrated my competency in engaging and collaborating with executives, management and personnel at all level of organizations.I have a track record in improving team engagement and Key Performance Indicators for the Engineering, Training, Sales, Warranty, Customer Services and ISO departments. I am a visionary professional who is agile, engaged, committed and focused on delivering the best results. "I play to win as a team!". I have recently completed the OMVIC program.Fully bilingual; English & French
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Director, Government Relations & PolicyMoto Canada™ Jun 2024 - PresentMarkham, Ontario, Canada
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Senior Motorcycle Riding Instructor And Signing AuthorityLearning Curves Foundation Feb 2013 - PresentTorontoIn this role, I develop student skills on how a safely ride a motorcycle. I'm certified by the Ministery of Transportation of Ontario to administer rider evaluation skills for both the M2 and M license. -
Head Of Business OperationsNorth Star Consulting Services Mar 2021 - PresentGreater Toronto Area, Canada
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Manager, Technical ServicesMitsubishi Motor Sales Of Canada, Inc. Sep 2021 - Feb 2024Toronto, Ontario, CanadaI managed the technical support and training team and collaborated with 96 national dealers, enhancing diagnostic proficiency among 400 service technicians. This contributed to elevated customer service, reduced warranty costs, and boosted overall profitability, vehicle sales, and market share. Through in-depth analysis of market service data, quality assurance issues were communicated to the head office in Japan. Additionally, I implemented product improvement processes to optimize the product… Show more I managed the technical support and training team and collaborated with 96 national dealers, enhancing diagnostic proficiency among 400 service technicians. This contributed to elevated customer service, reduced warranty costs, and boosted overall profitability, vehicle sales, and market share. Through in-depth analysis of market service data, quality assurance issues were communicated to the head office in Japan. Additionally, I implemented product improvement processes to optimize the product quality in Canadian market. Show less -
National Operations ManagerMercedes-Benz Canada May 2018 - Dec 2020Toronto, Ontario, CanadaI led a team of six district operations managers supporting 60 dealerships, focusing on parts sales, Customer Satisfaction Index (CSI), retention, warranty, and training to ensure profitability and growth. I also established annual department budgets, KPIs, and dealer sales targets to generate growth and maximize profits. -
Group Manager, Technical Services, Literature, Warranty And IsoMercedes-Benz Canada Jan 2001 - May 2018During my 17-year tenure, my role evolved to include ISO certification and warranty programs in addition to Technical Assistance Service and Literature oversight. I managed 18 team members who supported 60 dealers and 800 technicians.
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National Training ManagerMercedes-Benz Canada May 1999 - Jan 2001I initiated the Mercedes-Benz Canada training academy and established a centralized training facility that instructed 1400 Sales and After-Sales employees from 60 dealerships.
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District Parts And Service Manager, Technical Training And WarrantyToyota/ Lexus Canada Inc. Jan 1988 - May 1999Toronto, Ontario, CanadaProgressed through various roles from Senior Claim Adjuster to Parts & Service Manager during my tenure. As Parts & Service Manager, I supported and coached the Lexus dealers on after-sales related topics and improved overall parts sales, CSI, training participation, warranty spending and customer retention.
Sylvain Gilbert Skills
Sylvain Gilbert Education Details
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Omvic -
Automotive Business Management
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Business Administration And Management Courses -
Automotive Engineering
Frequently Asked Questions about Sylvain Gilbert
What company does Sylvain Gilbert work for?
Sylvain Gilbert works for Moto Canada™
What is Sylvain Gilbert's role at the current company?
Sylvain Gilbert's current role is Automotive Operations Leader | Training Manager | Customer Service Excellence.
What is Sylvain Gilbert's email address?
Sylvain Gilbert's email address is sy****@****benz.ca
What is Sylvain Gilbert's direct phone number?
Sylvain Gilbert's direct phone number is +141625*****
What schools did Sylvain Gilbert attend?
Sylvain Gilbert attended Georgian College, Georgian College, Centennial College, Cégep De Lévis.
What are some of Sylvain Gilbert's interests?
Sylvain Gilbert has interest in Motorsport.
What skills is Sylvain Gilbert known for?
Sylvain Gilbert has skills like Automotive Aftermarket, Automotive, Warranty, Automobile, Vehicles, Automotive Parts, Dealers, Continuous Improvement, Automotive Repair, Powertrain, Customer Retention, Automotive Engineering.
Not the Sylvain Gilbert you were looking for?
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Sylvain Gilbert
Montreal, Qc -
4gmail.com, gmail.com, lacapitale.com, ticketmaster.com -
Sylvain Gilbert
Canada -
1sympatico.ca
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