Sylvain Jeannot Email and Phone Number
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-23+ years in the Hospitality/Cruise industry.-17+ years of IT Operations & Broadcast Specialty.-12 New-Build Ships & Numerous dry docks.-Scope of Work: 40+ ships.-Bachelor’s Degree in Information Technology equivalency.Key Areas of Expertise-Interactive Television: Projects, Deployments and Support of the Allin Interactive, Xcontrol and NanoNation systems.-Digital Signage: Projects, Deployments and Support of the FourWinds Interactive and NanoNation systems.-Infrastructure: Install, Deployment and Support of Windows & Apple servers.-BAGS Onvoy: Update, Deployment and Support of the Luggage Valet service application.-Broadcast Center: Upgrade and Support-Endpoint Integration with Middleware.-VMware Platform.-Basic Networking.-Microsoft SQL.-IPTV & Coaxial networks.-HD, SD and QAM video broadcasting environments.-Virtual Balcony for inside cabins.-RFID readers setup (Feig and Flomio).-Nomadix hardware for Internet Café.
Royal Caribbean Group
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Senior It Engineer, Shipboard Technology And OperationsRoyal Caribbean GroupFlorida, United States
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Senior It Engineer, Shipboard Technology & OperationsRoyal Caribbean Group Oct 2018 - PresentMiami/Fort Lauderdale Area-Lead Support Engineer for all the following applications: +Interactive Television applications: Xcontrol, Allin Interactive and Nano Nation. +Digital Signage: Fourwinds Interactive. +BAGS, Onvoy Luggage Valet Service. +Virtual Balcony. +Future Cruise. +Broadcast RF and IPTV integration: Drake, Evertz, OpenGear.-Supervising the WebService integration with all the endpoints.-Supervising the coordination with Network and Security teams for all VLANs and Firewall rules.-Supervising on-site deployment for quality control and ensure transition to onboard IT team.-Supervising the remedy ticket queue to restore normal operation on our ships.
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It Engineer, Shipboard Technology & OperationsRoyal Caribbean Group Mar 2013 - Oct 2018Miami/Fort Lauderdale Area-Projects and IT Level 3 Support for our various applications such as Royal iQ, Interactive TV, Onvoy Luggage Valet and Virtual Balcony.-Deployment and QA for our mobile application Royal iQ on iOS and Android.-Deployment Lead for iCafé and ITV on our new builds.-Cooperation with Network, Server, and Security teams to enable communication across multiple DMZs.-Windows hardware and software maintenance and troubleshooting.-Microsoft SQL.-Endpoint Integration with various applications such as Biztalk, TIBCO, SilverWhere, Property Management Systems and Shore Excursions Bookings.-Deployment of RFID technology for the Bionic Bar and Royal iQ on the new ships.
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It Specialist, Interactive Television Systems & Broadcast SupportRoyal Caribbean Group Aug 2009 - Mar 2013Miami/Fort Lauderdale Area-Support: Provided IT Level 2 support for the Interactive Television systems in the Celebrity Cruises entire fleet. Also co-worked on the projects, maintenance, architecture, designs and upgrades of the vessels’ Broadcast Centers.-Achievements: Designed and deployed a GPS/Map solution for Celebrity Cruises on the Guest TV, in order to follow the ship’s position.-HR functions: Recruited, managed and scheduled the shipboard Interactive TV Managers.-Skills: IT, Graphic Designing, Microsoft and Apple support, NMEA protocol for the ship GPS guest facing Application.
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Shipboard It, Interactive Television ManagerRoyal Caribbean Group May 2004 - Aug 2009Shipboard - Celebrity Cruises, Inc.-Required skills in Management, Revenue, Customer Satisfaction, Graphic Design, Hospitality, Multimedia and Broadcasting.-Responsible for maintaining and supporting the Interactive TV servers and architecture on Coaxial and IPTV networks.-Responsible for creating, entering and updating all content as needed.-Troubleshot all IT related issues in all Entertainment venues.-Responsible to meet ITV monthly targets.
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Shore Excursions ManagerRoyal Caribbean Group Apr 2001 - Jun 2003Shipboard - Celebrity Cruises, Inc.-Administered the shipboard shore excursion program and was responsible for guest services related to shore excursions and the maintenance of the established revenue and quality goals.-Was responsible for the operation of the shipboard shore excursion program including sales, port operations, quality control and administrative functions.-Generated revenue reports and manager’s information reports including notable events that happen during the cruise.-Managed the financial budget for the assigned area.-Directed, coached, supported, supervised and evaluated the job performance of the Assistant Shore Excursion Managers and Staff.-Provided and delivered live tour talk to audience.
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Shore Excursion StaffRoyal Caribbean Group Sep 1998 - Apr 2001Shipboard - Celebrity Cruises, Inc.-Assisted the Shore Excursion Manager for all tasks: -Sold and dispatched the tours. -Administrative tasks and accounting. -Customer service -Monitor the tours for compliance and Guest satisfaction.
Sylvain Jeannot Skills
Sylvain Jeannot Education Details
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Microsoft Learning CenterMicrosoft Certified System Administrator -
Lycée Technique D'Hôtellerie Et De Tourisme In NiceTourism And Travel Services Marketing Operations
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Equivalency Based On Education And Employment ExperienceInformation Technology
Frequently Asked Questions about Sylvain Jeannot
What company does Sylvain Jeannot work for?
Sylvain Jeannot works for Royal Caribbean Group
What is Sylvain Jeannot's role at the current company?
Sylvain Jeannot's current role is Senior IT Engineer, Shipboard Technology and Operations.
What is Sylvain Jeannot's email address?
Sylvain Jeannot's email address is sj****@****ive.com
What is Sylvain Jeannot's direct phone number?
Sylvain Jeannot's direct phone number is +130557*****
What schools did Sylvain Jeannot attend?
Sylvain Jeannot attended Microsoft Learning Center, Lycée Technique D'hôtellerie Et De Tourisme In Nice, Equivalency Based On Education And Employment Experience.
What are some of Sylvain Jeannot's interests?
Sylvain Jeannot has interest in Science And Technology, Children, Environment.
What skills is Sylvain Jeannot known for?
Sylvain Jeannot has skills like Management, Hospitality, Troubleshooting, Hospitality Industry, Hotels, Customer Service, Customer Satisfaction, Windows, Time Management, Teamwork, Microsoft Office, Team Leadership.
Who are Sylvain Jeannot's colleagues?
Sylvain Jeannot's colleagues are Jayson Bondesto, Benjamin Atienza Jr, Sue Williamson, Madalina Marin, Dominador Tibar, Jyb Dones, Raymond Fernandes.
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