Sylvain Richard Email and Phone Number
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Experienced Telecommunications Specialist with a demonstrated history of working in the insurance industry. Skilled in Session Initiation Protocol (SIP), Genesys PureConnect product, Contact Centers, Business Process Improvement, and Disaster Recovery. Strong information technology professional.
Global Excel Management Inc.
View- Website:
- globalexcel.com
- Employees:
- 333
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Voice System ManagerGlobal Excel Management Inc. Sep 2019 - Present
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Telecom Specialist IiGlobal Excel Management Inc. May 2004 - PresentExpertise in Contact CenterNew : Managing Genesys PureConnect (Implementation, configuration, Management, call flow, Handler, etc.). Audiocodes SBC, SIP trunking, Sagemcom Xmedius efaxing, NICE Workforce Management. Worked in collaboration with Telus, BELL, Allstream, Thinktel, Level3 for implementation/change of provider.Old : Managing Avaya/Nortel CS1000E PBX, callpilot, CCMS, CCMA, call accounting, call recording, workforce management IEX Totalview, Call Flow design, efaxing.Key Role in BCP (business continuity plan) implementation team.Participating in RRSP commmittee.
Sylvain Richard Skills
Sylvain Richard Education Details
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Genesys Beyond -
Genesys Beyond
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Genesys Beyond
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Genesys Beyond
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Genesys Beyond
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Genesys Beyond
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Interactive IntelligenceIchd Handler Development
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Interactive IntelligenceIccs - Interaction Center Core Specialist
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Global KnowledgeVoice Over Ip Foundation
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Sip SchoolSip Telephony
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Global KnowledgeMeridian 1 Option 11C Installation, Maintenance, And Database - Communication Server 1000 Release 5.
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Global KnowledgeContact Center Manager Server Scripting I And Ii
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Global KnowledgeContact Center Manager Server Administration
Frequently Asked Questions about Sylvain Richard
What company does Sylvain Richard work for?
Sylvain Richard works for Global Excel Management Inc.
What is Sylvain Richard's role at the current company?
Sylvain Richard's current role is Team Leader Customer Interaction Technology at Global Excel Management Inc..
What is Sylvain Richard's email address?
Sylvain Richard's email address is sy****@****ail.com
What is Sylvain Richard's direct phone number?
Sylvain Richard's direct phone number is +181967*****
What schools did Sylvain Richard attend?
Sylvain Richard attended Genesys Beyond, Genesys Beyond, Genesys Beyond, Genesys Beyond, Genesys Beyond, Genesys Beyond, Interactive Intelligence, Interactive Intelligence, Global Knowledge, Sip School, Global Knowledge, Global Knowledge, Global Knowledge.
What are some of Sylvain Richard's interests?
Sylvain Richard has interest in Music (Performer And Writter), Football, Technologies In General, Sport, Sciences, Tennis, Golf, Hunting, Fishing.
What skills is Sylvain Richard known for?
Sylvain Richard has skills like Telecommunications, Telephony, Voip, Call Centers, Disaster Recovery, Contact Centers, Integration, Sip, System Administration, Business Analysis, Project Management, Process Improvement.
Who are Sylvain Richard's colleagues?
Sylvain Richard's colleagues are Kelly Reyes, Syilvia Arini Permatasari, Riswanto ., Ahmed Jawad Kabir, M.eng., Julie-Anne Forbes, Marwanis Marwanis, Pierre Mbayi.
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2 +141826XXXXX
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2homedepot.com, canada.ca -
Sylvain Richard
Vancouver, Bc
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