Sylvain St-Jacques

Sylvain St-Jacques Email and Phone Number

Retired
Sylvain St-Jacques's Location
Ottawa, Ontario, Canada, Canada
Sylvain St-Jacques's Contact Details

Sylvain St-Jacques work email

Sylvain St-Jacques personal email

n/a

Sylvain St-Jacques phone numbers

About Sylvain St-Jacques

Results-driven Information Technology Management Professional and Telecommunications Architect Specialist leveraging over 25 years of experience, a successful record of embracing new challenges and committed to driving development forward. Focus on strategy development, project management, quality assurance and risk management while encouraging the undertaking of new technology to provide better service. Leverages expertise in technological advancement, process redesign, internal/external communications, telecommunications management, application service and support management. Demonstrated ability to effectively prioritize multiple incidents and balance several request and projects simultaneously while maintaining keen attention to detail in fast paced environment. Adept at guiding teams while providing on-going training and professional development. Establish and maintains relationships that lead to profit, improved service and achievement of project and business objectives. Core Competencies: Team Leadership Employee Management Strategic Planning Business Operations Cross Team Partnerships Project Scheduling Business Solutions Relationship Management Customer Service/Retention Negotiation Budget Planning Technology Development Oral & Written Communication Organization & Prioritization TECHNICAL PROFICIENCIES Networks: Ethernet, VPN, DMVPN, TLS, MPLS, Wireless.Communication Protocol: TCP/IP, SSL VPN, IPSEC, H323, SIP.Applications: Microsoft Suite, Lotus Notes, Visio, Wireshark, NetScout Probe, Cisco Netflow, Cisco ISE, Cisco Prime, Infoblox DHCP/DNS, Solarwinds Network Management. Hardware: Cisco Family Product Line, Routers, Catalyst, Nexus, ASA and MDS, Citrix Cloud Bridge, Citrix NetScaler, F5 Load Balancer, Polycom Video Infrastructure, Avaya Voice Infrastructure, Microsoft Skype for business.Assets: Bilingual in both official languages (French and English)

Sylvain St-Jacques's Current Company Details

Retired
Sylvain St-Jacques Work Experience Details
  • Accenture
    Network Operations Manager
    Accenture Jan 2018 - Dec 2021
    Ottawa, Ontario, Canada
  • Canada Mortgage And Housing Corporation (Cmhc) Société Canadienne D'Hypothèques Et De Logement(Schl)
    Telecom Leader, Network Specialist
    Canada Mortgage And Housing Corporation (Cmhc) Société Canadienne D'Hypothèques Et De Logement(Schl) Jan 2015 - Dec 2017
    Ottawa, Canada Area
    Technological Development & Implementation• Was instrumental in the implementation of a Nexus solution for server farm, F5 Load balancer for WWW services, Citrix NetScaler and Cloud Bridge solutions, and Cisco ISE campus wireless solution.• Utilizes leadership skills when defining and developing telecommunications architectures, policies, procedures and guidelines which address both client and corporate requirements in the areas of Voice and Data.• Identifies, evaluates, designs, programs and maintains specialized telecommunications software, hardware and outsourced facilities. • Assumes leadership role in the installation, maintenance, enhancement and tuning of vendor supplied software to meet corporate requirements.Teamwork, Leadership & Management • Utilizes expertise in telecommunications networks to coach and guide Engineers and Analysts through complex technical, functional and operational projects. • Performs career counselling with staff, determining career goals and assessing training required. • Assists Manager in staffing actions, communicates staffing needs and collaborates on performance evaluations.• Develops and communicates team long term objectives and daily tasks as well as conducts performance management to ensure consistent progress towards optimal operational effectiveness and continuous improvement to client service.Financial Analysis & Management • Manage a $12 million IT operating budget. • Analyses cost and assesses technical viability of various networking, video and voice facilities available in the market place.• Compiles cost estimates for annual budget to approved planned network/equipment, video and voice telecommunications in support of projects or general enhancements. • Monitors the performance and cost of communications networks, recommending appropriate action when resolving problems or when applying processes for optimization and evolution.
  • Canada Mortgage And Housing Corporation (Cmhc) Société Canadienne D'Hypothèques Et De Logement(Schl)
    Acting Manager Telecommunication, Network And It Security
    Canada Mortgage And Housing Corporation (Cmhc) Société Canadienne D'Hypothèques Et De Logement(Schl) May 2014 - Jan 2015
    Ottawa, Canada Area
  • Canada Mortgage And Housing Corporation (Cmhc) Société Canadienne D'Hypothèques Et De Logement(Schl)
    Acting Manager Telecommunication And Contract
    Canada Mortgage And Housing Corporation (Cmhc) Société Canadienne D'Hypothèques Et De Logement(Schl) May 2012 - May 2014
    Ottawa, Canada Area
  • Canada Mortgage And Housing Corporation (Cmhc) Société Canadienne D'Hypothèques Et De Logement(Schl)
    Telecommunication Architect Specialist
    Canada Mortgage And Housing Corporation (Cmhc) Société Canadienne D'Hypothèques Et De Logement(Schl) Jan 2008 - May 2012
    Ottawa, Canada Area
  • Canada Mortgage And Housing Corporation (Cmhc) Société Canadienne D'Hypothèques Et De Logement(Schl)
    Senior Network Analyst
    Canada Mortgage And Housing Corporation (Cmhc) Société Canadienne D'Hypothèques Et De Logement(Schl) Nov 1995 - Jan 2008
    Ottawa, Canada Area
  • Canada Mortgage And Housing Corporation (Cmhc) Société Canadienne D'Hypothèques Et De Logement(Schl)
    Data Communication Facilites Analyst
    Canada Mortgage And Housing Corporation (Cmhc) Société Canadienne D'Hypothèques Et De Logement(Schl) Feb 1988 - Feb 1990
    Ottawa, Canada Area

Sylvain St-Jacques Skills

Policy Analysis Change Management Program Management Team Leadership Network Design Government Cisco Technologies Project Management Strategic Planning Managed Services Telecommunications Voip Integration Business Analysis Data Center Cloud Computing Management Cisco Systems Products Voice Over Ip Networking

Sylvain St-Jacques Education Details

  • Cegep De L'Outaouais
    Cegep De L'Outaouais

Frequently Asked Questions about Sylvain St-Jacques

What is Sylvain St-Jacques's role at the current company?

Sylvain St-Jacques's current role is Retired.

What is Sylvain St-Jacques's email address?

Sylvain St-Jacques's email address is ss****@****l.gc.ca

What is Sylvain St-Jacques's direct phone number?

Sylvain St-Jacques's direct phone number is +1 613-748*****

What schools did Sylvain St-Jacques attend?

Sylvain St-Jacques attended Cegep De L'outaouais.

What skills is Sylvain St-Jacques known for?

Sylvain St-Jacques has skills like Policy, Analysis, Change Management, Program Management, Team Leadership, Network Design, Government, Cisco Technologies, Project Management, Strategic Planning, Managed Services, Telecommunications.

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