Manager, Business Intelligence & Decision Support Division, Information Technology Branch (ITB)-Agency Data WarehouseManager, Branch Business Management Division, Information Technology Branch (ITB):-Responsible for coordinating the creation and writing the CRA IT Strategic Plan-Corporate reporting-Workforce reporting-Coordination of ATIP, Audit, Continuity ManagementManager, Office of the Deputy Assistant-Commissioner (DAC), Corporate Systems and Support… Show more Manager, Business Intelligence & Decision Support Division, Information Technology Branch (ITB)-Agency Data WarehouseManager, Branch Business Management Division, Information Technology Branch (ITB):-Responsible for coordinating the creation and writing the CRA IT Strategic Plan-Corporate reporting-Workforce reporting-Coordination of ATIP, Audit, Continuity ManagementManager, Office of the Deputy Assistant-Commissioner (DAC), Corporate Systems and Support (CSS), Information Technology Branch (ITB):-Issue resolution-Monitor progress/issues/risks of IT projects-Manage a team responsible for: ATIP, Audit, Research and Advisory Services, HR reports-Organize bilateral meetings between ITB and some other CRA Branches-Provide support to the DAC Manager, National IT Support Division, Information Technology Branch (ITB):-Led the IT Support Transformation initiative (consolidation of over 700 IT support employees from the Regions to the Information Technology Branch, transformation of the service to reach efficiencies)-Management of the National IT Support Program(budget of $60M)-Deployment of Windows 7 and Office 2010 to 65,000 devices within CRA and CBSA.-Development and implementation of an End-User Readiness Strategy for Windows 7 and Office 2010.-Deployment of Server 2008. Show less

Manager, Public Key Infrastructure (PKI) section (Oct. 2002-May 2003)Manager, e-Technology Management Division (Oct. 2003-Oct. 2004)