Account Manager
CurrentFollowed one of the largest Front to Back Murex cross assets implementation of a leading Singaporean bank and Murex largest implementation of a Global Credit Exposure and Collateral Management system. Managed the customer relationship, daily support and service delivery. Coordinated with other Murex offices on strategic developments and production processes (QA, release management).- Managed the migration from 2.9 to 2.11- Rationalized and redesigned the reporting to improve the performance- Developed customer oriented non-regression tests automation tools and halved the average turn-around time for version upgrades- Implemented the client-support management platform and brought down the average issue resolution time- Led 25 cross-functional consultants