Sylvain Guerry work email
- Valid
- Valid
Sylvain Guerry personal email
- Valid
- Valid
Sylvain Guerry phone numbers
Strategically minded and results-driven, I am a seasoned executive specializing in customer success and digital transformation. Throughout my career, I have championed the integration of innovative customer success strategies that significantly enhance customer satisfaction and drive robust business growth. My leadership philosophy is centered on fostering a culture of excellence where customer-centricity is paramount.From spearheading dynamic teams across Europe and Asia to implementing cutting-edge digital solutions that transform customer interactions, my approach has consistently resulted in increased retention rates and substantial revenue growth. I thrive on challenges and am adept at navigating complex business environments to deliver tangible outcomes.I leverage a unique blend of analytical prowess and empathetic leadership to not only meet but exceed expectations. My dedication to improving the customer journey is evident through the strategic initiatives I have led, which have redefined customer engagement for leading multinational corporations. I am passionate about building lasting relationships and creating value for stakeholders at all levels.
-
Vp, Global Head Of CustomerCo2 AiParis, Fr -
Vp, Head Customer Success & Renewals EmeaSprinklr May 2021 - PresentNew York, Ny, UsIn the wake of an IPO, I redefined the role of Customer Success from operational support to a strategic cornerstone, directly impacting our growth trajectory and customer engagement metrics. Key initiatives I led include:• Developed a comprehensive Digital Transformation Framework for The Customer Success Org, enhancing digital integration and customer satisfaction.• Established a scalable Digital Customer Success Strategy, significantly optimizing customer relationship management through advanced digital tools.• Established a strategic engagement model for large Enterprise accounts. -
Vp, Head Customer Success & Renewals, Apac & EmeaSap Customer Experience May 2017 - Apr 2021Palo Alto, California, UsTasked with steering the strategic direction post-acquisitions, I transformed our approach to customer success and renewals, integrating it deeply within the business's core objectives. My tenure is marked by:• Crafting and implementing region-specific Go-To-Market strategies that aligned with global objectives, improving retention and customer loyalty.• Leading the customer success teams to exceed performance targets, achieving recognition as the best region globally in consecutive years. -
Director Customer Engagement, South East AsiaSap Successfactors Feb 2015 - Apr 2017South San Francisco, California, UsI established a dedicated Customer Success team in South East Asia, enhancing support and accelerating business growth within the region. Initiatives I spearheaded include:• Implementing the SAP Customer Lifecycle Methodology to standardize and enhance customer engagement and lifecycle management across operations.• Dramatically increasing upsell by 25% year-over-year through strategic customer engagement initiatives. -
Director, Head Customer Success & Services, ApacHrboss Jan 2013 - Dec 2014Singapore, Singapore, SgFollowing Series A funding, I crafted a distinct enterprise customer success structure, which differentiated Support from Customer Success, significantly enhancing our service delivery. Highlights of my role included:• Pioneering the development of a freemium experience which maximized customer engagement and conversion rates during the pre-sales process.• Overseeing strategic adoption and integration of a groundbreaking SaaS recruitment tool, solidifying robust client relationships across APAC.
Sylvain Guerry Skills
Sylvain Guerry Education Details
-
Neoma Business SchoolBachelor & Master'S In Administration And Management
Frequently Asked Questions about Sylvain Guerry
What company does Sylvain Guerry work for?
Sylvain Guerry works for Co2 Ai
What is Sylvain Guerry's role at the current company?
Sylvain Guerry's current role is VP, Global Head of Customer.
What is Sylvain Guerry's email address?
Sylvain Guerry's email address is sy****@****ail.com
What is Sylvain Guerry's direct phone number?
Sylvain Guerry's direct phone number is +161066*****
What schools did Sylvain Guerry attend?
Sylvain Guerry attended Neoma Business School.
What skills is Sylvain Guerry known for?
Sylvain Guerry has skills like Strategy, Management Consulting, Start Ups, Change Management, Team Management, New Business Development, Sales Process, Customer Success, Customer Experience, Entrepreneurship, Online Marketing, Process Engineering.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial