Sylvain Lepine

Sylvain Lepine Email and Phone Number

Agile Project Manager | ITSM Enthusiast | Driving IT Service Excellence through Innovation & Cloud Solutions
Sylvain Lepine's Location
Ottawa, Ontario, Canada, Canada
Sylvain Lepine's Contact Details

Sylvain Lepine work email

Sylvain Lepine personal email

n/a
About Sylvain Lepine

Experienced IT professional excelling in Project Management and Customer Account Management.

Sylvain Lepine's Current Company Details

Agile Project Manager | ITSM Enthusiast | Driving IT Service Excellence through Innovation & Cloud Solutions
Sylvain Lepine Work Experience Details
  • Microsoft
    Sr. Customer Success Account Manager
    Microsoft Jul 2024 - Aug 2024
    Ottawa, Ontario, Canada
    View
  • Bell
    Scrum Master
    Bell Oct 2023 - Jun 2024
    Ottawa, Ontario, Canada
    Scrum Master at Bell's Data Engineering and Artificial Intelligence division, facilitating agile methodologies for optimized project delivery and team collaboration.
    View
  • Government Of Canada
    Sr. Technical Advisor
    Government Of Canada Sep 2021 - Oct 2023
    Ottawa, Ontario, Canada
    IT service design, M365 implementation, Exchange Online implementation.
    View
  • Government Of Canada
    Sr. Project Manager
    Government Of Canada Feb 2019 - Sep 2021
    Gatineau, Quebec, Canada
    Lead IT transformation projects and manage teams.
    View
  • Government Of Canada
    Sr. Client Portfolio Manager
    Government Of Canada Apr 2018 - Feb 2019
    Ottawa, Canada Area
    Build and manage meaningful relationships between IT and business programs.
    View
  • Bell
    Sr. Client Service Account Manager
    Bell Jan 2009 - Apr 2018
    Ottawa, Canada Area
    Own the customer experience. Monitor and report IT service health. Risk and issues management.
    View
  • Bell
    Associate Director, Government Operations
    Bell 2005 - 2009
    Ottawa, Canada Area
    National operations management of telecommunications services for enterprise clients.
    View
  • Bell
    Associate Director, Enterprise Operations
    Bell 2004 - 2005
    Ottawa, Canada Area
    Assist the General Manager in overseeing operations management for all major market accounts within Bell Business Markets
  • Bell
    Manager, Call Center Operations Training And Technical Support
    Bell Jan 2001 - Dec 2004
    Gatineau, Quebec
    Lead a team of instructors and web developers responsible for designing and delivering technical training to support call center and technical support personnel.
    View
  • Bell
    Technical Support Specialist
    Bell Feb 2000 - Jan 2001
    Level II and III technical support for telecommunications services.
    View

Sylvain Lepine Skills

Service Management Contract Management Relationship Management Telecommunications Facilitation Presentation Design Client Presentation Workshop Facilitation Facilitators Networking Strategic Planning Project Delivery Enterprise Software Customer Experience Service Delivery Management Team Leadership Managed Services Call Centers Vendor Management Wireless Process Improvement Integration

Sylvain Lepine Education Details

Frequently Asked Questions about Sylvain Lepine

What is Sylvain Lepine's role at the current company?

Sylvain Lepine's current role is Agile Project Manager | ITSM Enthusiast | Driving IT Service Excellence through Innovation & Cloud Solutions.

What is Sylvain Lepine's email address?

Sylvain Lepine's email address is sy****@****bell.ca

What schools did Sylvain Lepine attend?

Sylvain Lepine attended Project Management Institute, Cdi College Of Business And Technology.

What are some of Sylvain Lepine's interests?

Sylvain Lepine has interest in Children.

What skills is Sylvain Lepine known for?

Sylvain Lepine has skills like Service Management, Contract Management, Relationship Management, Telecommunications, Facilitation, Presentation Design, Client Presentation, Workshop Facilitation, Facilitators, Networking, Strategic Planning, Project Delivery.

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