Lead the direct & indirect sales of TYPE3 Software (TYPE EDIT, LASER TYPE, TYPE3-CAA) for the North American markets.

Support & Train North American Customers on Software products developed by the Software Division of Gravotech group: TYPE3 Software. Provide Master level class trainings within the subsidiaries and travel to customer's facilities to implement high end solutions running with either 3D Printers and/or CNC machines. Manage the Help-desk day-to-day for the complete TYPE3 Software family range, as well as the 3DESIGN family products, aiming to various applications mostly leading to the Engraving (Industrial Marking) & Jewelry Industries. Direct global daily Client Services and develop Technical Contents to assist a non-stop learning community of Users, webinars and Remote Desktop assistance insured through GoToWebinar (GTW) and GoToMeeting (GTM), as well as Team-viewer. Technological Monitoring with Competitive Analysis through subscription to competitive market offers. Sales Adaptation after verification of hardware compatibility (CNC & Computer) and feasibility of the application(s). Developed a Customer Success driven environment to insure the highest level of satisfaction.

Developed specific branded websites for B2B Software products using variety of tools such as Adobe Illustrator, Dreamweaver, Photoshop using Content Management Systems (CMS) such as Mobirise, Word Press, Joomla, Drupal, Artisteer… as well as generating regular Digital Marketing Materials for Social Media and regular Engagement Marketing on Facebook, Twitter, Instagram, YouTube, Pinterest, Linkedin, Disquus... Content Strategy and Branding Positioning across competition's communications and Objection Handling through replied posts. Collaborative Work with multi-site and multi-cultural teams of Field Marketing as well as pioneering Cloud Applications to deliver content to customers for masters and licensing systems (SaaS). B2B Marketing management with contain creations and Lead Analysis, many and various tool developed which helped to rise the awareness and the knowledge about Software solutions. Website Building with back office and global sharing to allow partners to add their contains and apply basic Website Updating tasks. Paid Search Campaigns (PSC) on Google and Facebook for Promotional Marketing and increase Digital Engagement.