Sylvain St-Onge Email and Phone Number

•Repaired and overhauled dynamic component for Bell Helicopter and Eurocopter product.•Specialist for PT6T engines; troubleshooting, repaired and performed heavy maintenance task.•Developed organizational skills, initiative and determine work scope for repairs and OH component. •Disassembly, Inspection, Repair, Reassembly, and completed Certification document.•After 6 months in position, I obtained my Shop Certification Authority (SCA). •Special assignment I made AOG repair in the field.

Acting as main contact, provide on-site assistance and solutions for all technical, commercial and operational issues, working in partnership with customers and appropriate in-house departments, such as Service Engineering, Marketing, Service Centre, Production, Quality and Warranty. Develop customer focused solutions. Interface and co-ordinate efforts at all levels within the Customer and company organizations. Support Original Equipment Manufacturer, Fixe Base Operators, Airlines and Operators.•Acted as main contact and provided immediate assistance and solutions for all technical, commercial and operational issues;•Worked in partnership with customers and relevant in-house departments, such as service engineering, marketing, service centre, production, quality and warranty;•Coordinated efforts at all levels within the customers’ and the company’s organizations, such as the O.E.M., the airlines, the fixed-base operators, the business aircraft, and operators; •Analyzed engine trend monitoring and troubleshooting.•Received the «P&WC individual award» for my initiative, enthusiasm, my collaboration and contribution, which exceeded expectations for my regular work;•Created and maintained the department’s web page on intranet.•Created and updated the web page «CHD Workzone» on the intranet, which was one of the ten the 10 most visited pages of customer support since its creation;•Acted as engine specialist for engine PT6T Twin-Packs, engines for Bell helicopters 212 and 412, and coordinated efforts between the «Customer First Center» and «Service Engineering»;•Trained new «Customer First Representatives» and acted as resource person for them;•Created and maintained a training manual to the great satisfaction of the new representatives;•Created memory check lists to improve department efficiency and to be more consistent as a group;•Wrote event reports in Lotus Notes, in the «Customer Management System» data base;

Managed operation for engine calibration in test-cell after final assembly at the development, production and overhaul level for engine family JT15D Cessna Citation, PT6A Beechcraft, DHC, Pilatus, Piper, PT6B Syrkosky Helicopter, PT6T Bell, Agusta, PW100 Dehavilland/Bombardier, ATR, Embraer, Dornier, Fokker et PW200 Bell, Agusta, Eurocopter, MD Helicopter•Executed, repaired and did all the necessary adjustments to meet engine certification;•Improved department efficiency for engine calibration by creating a reference manual for test-cell operations;•Started up, identified and solved problems and trained the operators of the test-cell benches for West Virginia’s Pratt & Whitney Engine Services and for South Africa’s Pratt & Whitney Customer Service Center Africa pty ltd;•Trained test-cell operators for the computer «Data Acquisition System» and dynamometer for West Virginia’s Pratt & Whitney Engine Services and for South Africa’s Pratt & Whitney Customer Service Center Africa pty ltd.;•Started up, identified and solve problems of a test-cell bench in Plant 5 at Pratt & Whitney Canada in St-Hubert, while coordinating between the different departments of engineering;