Sylvester D'Souza Email & Phone Number

Auckland, New Zealand

• New Zealand Customs & the Ministry of Primary Industries are Border Control agencies jointly implementing the functionality in the Trade Single Window to ensure better management and visibility of Customs and.
• Worked with the Executive team to provide the Board a view of the organisations non-compliance with the Holidays Act and a business case to rectify and remediate past and present employees;
• Responsible for the development of a deployment plan to mandate the changes to how uncleared goods are moved domestically;
• Engaging with Industry partners (Port Companies, Freight Forwarders, Shipping companies etc.) to ensure they are on board and ready;
• Run a pilot with selected industry partners to prove the process and functionality.

Auckland, New Zealand

• Fonterra Ltd is the world's largest exporter of dairy products.
• Responsible for rapidly responding to Covid initiatives due to regulatory changes and the need to keep the business operations and staff safe;
• The project delivered over a short period of time using Agile methodology:
• Roll out of Rapid Antigen Testing (RAT) capability across the organisation, which included building a community of RAT testers and a learning programme to support them;
• Developed changes to mandate vaccination requirements in the organisation;
• Building of a system to track and record Covid Cases, Interactions and isolations to provide better management of the operational workforce.

Auckland, New Zealand

• Auckland, Waitemata & Counties Manukau DHBs are Metropolitan Auckland district health boards providing healthcare in the Auckland Region.
• Responsible for the rectification of Holidays Act breaches for a 12-year period for the country’s largest payroll (~$1bn);
• Rectified policies, processes and systems to enable future-state compliance;
• Created documents for inclusion in board packs and presented to the board;
• Interacted with all unions in the health sector to ensure their inclusion is solution design and decision-making;
• Identified the Holidays Act breaches and found solutions for each one of them;

• Sysdoc is delivering Business Transformation, Learning Innovation and Digital Enablement services.
• Worked on transformation initiatives overseeing a portfolio of 20 – 30 projects to drive improvement, productising deliverables and adding value to the client;
• Developed a culture of continuous improvement and productising eLearning projects;
• Implemented Agile for eLearning development that ensured all future eLearning projects were delivered in scope, quality and budget;
• Enabled game-based learning concepts for better engagement.
• As a Service Delivery Manager for Fonterra project delivering:- Discussed and presented options for delivery of Sysdoc solutions to Fonterra;- Provided project oversight in terms of managing activities, deliverables.

• Southern Cross Healthcare is a health insurer.
• Developing a User Administration Web Process for the Support Centre;
• Developing Knowledgebase for the Support Centre;
• Documenting the technical Database requirements associated with the conversion of Support data from an Excel matrix to a database;
• Understanding and Drawing up the Overall Incident Management Process in MS Visio.

Auckland, New Zealand

• Started off as 1st Level support quickly moving to the role of Subject Matter Expert on Fonterra's SAP roll out project;
• Keeping Knowledge Base updated with Resolution details;
• Responsible for meeting Service Level Agreements and trying to improve First Call resolution rates;
• Training other Helpdesk staff in new procedures and involvement with Change Management.

Auckland

Company Directors Course, Directorship

Diploma Of Information Technology

Master Mariner Licence Of Ocean-Going Vessels

Education record