Sylvester Gilbert Email & Phone Number

Savage, Md, Us

Rockville, Md.

-Monitor Cloudera, Autosys, Nagios event Servers-Monitor BMC Remedy Proactive Net alert system-Assist w/ Blackberry, PGP, RSA,EWS and ESRS password resets-Conduct Sev1 & 2 bridge lines

Bowie, Md

· Monitor BSM event browser· Monitor Remedy ticket queue· Process all incoming calls· Scheduled maintenance management· Reset McAfee, RSA and Inotes passwords· Create accounts on LDAP and non LDAP servers· Schedule incident management and bridge lines

Install and configure pc and servers for residential clientsCreate IP sub netting scheme for hosts on private networksImplement and perform upgrades for older equipment and softwareInstall cabling and create topology scheme to residents that it may require

Provided phone-base consultations and problem diagnosis for internal and external customersSupported customers in the Server/client and data-center environmentsDiagnosed and triage network and database reported issuesDiagnosed and Administered solutions to Unix and Linux application issuesVerified, Diagnosed and resolved reported issue(s) using remote connectivity tools such as Webex, PC Anywhere, Remote Desktop, VPN and VNCUsed VMWare applications to maximize throughput and load balance within the networkManipulated, maintained and rebuilt failed databases using scripts and Stored ProceduresReceived, logged, and tracked incoming customer calls and ensured timely resolution and clarity of events through out the ticket

Installed and configured new equipment, including desktop PCs and servers for residential clients.Troubleshoot day-to-day problems and identified unusual issues with network equipment.Evaluated the need for upgrades or replacements of current computer hardware and software solutions

Directed and managed membership sales for local gymEnrolled new members and ensured customer satisfactionRecruited, hired, and trained new and current Membership AdvisorsProvided customized fitness programs to gym members that included education and guidance on proper nutrition, cardiovascular exercise, resistance training and other programs to help members achieve their fitness goals

Reviewed and assessed the qualifications of Potential Students.Enrolled more students thereby achieving the "Top 10 Representative" status in the organization.Monitored network traffic on school lab.Configured and installed HW/SW upgradesEvaluated the need for upgrades or replacement hardware

Ccna Certification, It

Bachelor'S Degree, Computer Networking

Associate Degree, Computer Science