• Demonstrated mastery of effective instructor-led virtual facilitation to engage participants including the use of questioning and active listening techniques that foster a safe learning environment• Conducts needs analysis to identify performance gaps that can be solved through training• Designs and develops blended training solutions including instructor-led training (ILT), virtual instructor-led training(vILT), eLearning and job aids• Converted several ILTs to vILTs, resulting in a reduction of travel expenses for both instructors and learners• Facilitates both ILT and vILT courses using adult learning theory techniques• Incorporates learning interactivity such as discussions, hands on activities and breakout sessions• Assesses participant’s understanding of material by incorporating the use of second level questions

• Demonstrated mastery of effective Instructor-led virtual and classroom facilitation to engage participants including the use of questioning, active listening techniques, and interventions that foster a safe learning environment• Consulted with clients to determine training needs and strategies in alignment with organizational objectives• Mastered course content to ensure credible, learner-focused delivery• Conducted training pilot sessions to validate design methodology and integrated objective feedback for ongoing improvement• Designed, developed and delivered comprehensive training programs, including new hire, one-on-one mentoring and coaching, Instructor-led virtual and classroom facilitation, and computer based training for several lines of businesses• Analyzed and evaluated education needs of clients in order to meet departmental goals• Demonstrated strong consulting, negotiating and influencing skills• Regularly liaised with multiple site leaders to ensure training and people needs were met within the various functions at each site• Completed multiple project tasks and prioritized deliverables• Evaluated and provided feedback on performance to all levels of employees while offering solutions to maximize efficiency and maintain a high level of quality• Facilitated Change Management training sessions to blend various cultures during merger• Assisted with the coordination of logistics such as scheduling course sessions, and securing room locations

• Consulted with clients to assess current needs and define future needs in relation to future employee change initiatives• Worked closely with subject matter experts to develop on-line, self-paced, instructor-led and paper based performance support materials• Ensured projects were completed on time, within the approved budget, and within stated strategic business goals and objectives• Acted as a change agent in the identification and execution of performance improvement initiatives• Served as the primary contact and relationship manager for clients, vendors, and key stakeholders

• Converted existing learning programs to web-based, virtual classroom, and audio-conference or blended learning solution format• Ensured transfer of knowledge by utilizing appropriate multi-media technologies and adult learning theories• Managed technology-based learning projects and vendor relationships • Partnered with external vendors to design and develop, and implement technology-based programs

• Facilitated multiple learning experiences for diverse audiences• Designed and developed learning programs with integrated learning solutions• Provided thorough product and procedural training to new employees increasing confidence and productivity• Designed and implemented in-store displays resulting in improved customer traffic and increased sales