Sylvester Lee Email & Phone Number

United States

Roswell Georgia

• Training responsibilities include: LMS Administration, Cell- New Site Builds/Construction, PM training and development, Construction Management processes. Development of MYCOM training process and documentation..
• Project Lead on establishing a Learning Management System (LMS) for implementing deliveryof remote training realizing a 20% cost reduction for compliance training, with tracking capabilities. Established a vendor.
• Supplier Point of Contact for AT&T Learning System for compliance requirements: Supplier Awareness and Ask Yourself training.
• Developed PM Best Practice Manual for Project Manager Guidelines. Distributed Nationally
• Developed customize reporting for OSHA 10-30 for C Level executives

Alpharetta Georgia

• Responsible for design, developing and instructing customers on RF technology for Smart Metering. Responsible for customer training to implement Gridstream Network Deployment for Power Utility companies.
• Certified in Network Deployment Customer Delivery (Systems Overview and Network Design)
• Designed and developed training aids to maximize learning, simplify processes and create an atmosphere for knowledge transfer.
• Influenced new Network Design approach for documentation and field process execution.
• Designed and Developed DA Automation Curriculum

Roswell Georgia

• Responsibilities include designing and developing a comprehensive documentation platform for business practices and training delivery.
• . Constructed a Wiki site for field document display resulting in 10% increase in quality.
• Formed a cross functional team to review all processes and documentation for approval before publication and implementation.
• Managing Learn.Com Learning Management System (LMS) using Articulate as the course development software.

Duluth Georgia

• Responsibilities included working collaboratively with stakeholders to provide needs assessments and program development. Managed 5 Trainers and 2 Technical Writers who delivered documentation and processes for.
• Developed curriculum for all programs including, training claims and processing.
• Developed planned movement of documentation to central documentation repository.

Alpharetta Georgia

Suwanee

• Managed all aspects of training and internal consulting for full-service debt collection units in the United States and Brazil. Provided customized training for the debt collection management system.
• Designed and implemented company-wide communication strategies to enhance process efficiencies.
• Monitored and controlled performance management improvements for operational workflow.

• Held responsibility for the training, development, operational planning and performance management of a global service organization.
• Developed and implemented a comprehensive competency management system. Tracked more than 100 skills for over 1,000 direct and contract employees.
• Developed and managed the Field Operations training system and its related documentation. Efforts resulted in highly successful zero discrepancy ISO9001/TL9000 registration: locations included: US, China, Korea, London.
• Developed outsourcing vision and strategy for training and documentation. Composed associated RFPs, evaluated responses, visited potential partners and recommended the final
• Managed Field Operations Training Department and spearheaded the change of the department from an expense line item to a $1 million revenue generating service