Examining Prospective Agents Data from IS departmentUsing Excel Spreadsheet to creat agency data base for report generation in operations teamCreating Accounts For Agencies Using Kabira Software for agency and transaction monitoringOutbound Calls to Glo Mobile Money prospective agents and CanvassersInitiating Notices for Regional Mobile Money Awareness Conference (Town Hall Meetings)Participation and briefing of prospective Mobile Money Agents on correct process of form filling at Regional Mobile Money ConferenceSorting and arrangement of completed and incomplete forms from regional conferencesFollow up on incomplete forms after regional meetings via phone calls and visitationsAdvisory Services to existing Mobile Money AgentsGeneral Mobile Money Operations

Drafting and dispatching of Memos and letters as directed by the Director, receiving and distribution of mails.Convening and attending CC Management meetings and writing minute of the meeting (MOM).Keeping and preparing of CC petty cash account as soon as float is exhausted.Filling of documents for administrative arm of CC.Project all facility requirements for replacements/repairs.Coordination of all facilities related issues,serving as interface between Admin Facilities Unit and Customer Care Department.Follow up on interdepartmental assignments with respective concerned persons for issues, impacting CC Operations and Office of Director, Customer Care.

- Promptly responding to customer queries, take customers complaints and satisfy them. - Provide up to date, accurate and appropriate information to customers- Use all call handling courtesies at opening,during conversation and while ending the call - Update CRM systems for each interaction for building relationship with clients and providing a link for the next intereaction- Up selling VAS and enhancing revenues- Educate and promote new schemes and value added services- Seek inputs and update subscriber information as required- Log Service requests for action- Generate leads and forward to sales function- Optimum utilization of CRM Systems/tools - Project a sophisticated image of GLOBACOM to subscribers- Follow Company Processes and procedures and suggest improvements to improve/simplify- Provide Customer feedback to management for improvement- Achieve Set TargetEXPEREIENCE IN CRM TOOLS AS FOLLOWS:DMSBusiness Support & Control SystemSieble 7.1Sim Registeration PortalPrepaid Account PortalRing Back Tune PortalValue Added Service Portals

Performed all Microbiological and Biochemical Laboratory Test, including Cerebrospinal Fluid Test. Performed Blood sample collection Techniques and Patients' Record Keeping'.