Sylvester Daniel Email & Phone Number

In today’s competitive job market, you need a qualified, seasoned, high-performance, high-standards professional who has proven experience to deliver departmental results. I am that person! I combine a creative flair and out-of-the-box thinking with expertise in Financial Services, Risk and Sales to ensuring all standards are met. I walk the line between being an advocate for the client while upholding core standards of the company. I have the skilled ability to easily communicate with multiple business partners within the organization and deliver comprehensive data and feedback. Here is a snapshot of what I do best:* Talented in handling a heavy workload, multitasking, and meeting stringent deadlines.* Motivational leader skilled in delegation, influencing and directly impacting the behaviors of my team which results in optimal productivity.* Recognized for superb analytical, problem-solving, and decision-making talents.

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  Small Business Banker / Personal Banker / Escalations

  Wells Fargo

  Jul 2011 - Mar 2021 - Westlake, Texas

  • Performed Customer Due Diligence (CDD) screening and Enhanced Due Diligence (EDD) by collecting and evaluating relevant documents/information for all new and existing consumer and business customers for new account openings, processing payments, analyzing payment and deposit activity utilizing established AML/KYC procedures to prevent fraud, money laundering, and mitigate risk of loss that could harm the interest of the bank and customers.• Running risk screen assessments on high-risk transactions to mitigate/prevent loss and opening of fraudulent accounts based on risk to client and organization. Restricting account activity to prevent and avoid further risk. Reported suspicious activity (SARs), behaviors and transactions to prevent money laundering.• Successfully placed freezes/hard hold on compromised and fraudulent accounts to minimize loss and assisted customers with filing fraud claims on unauthorized and suspicious transactions. Detecting and reporting suspicious activity such as deposits, transfers, account openings or processing of payments. Navigating and educating customers on how to use online banking tools via mobile app or website.• Proactively assessed and identified customer needs offering product/services (deposit accounts, credit cards, lines of credit, unsecured personal loans, home equity loans/HELOCs). Met ongoing Loan Originator regulatory requirements set by the CFPB.• Understanding and knowledge of Government and Banking Regulations, processes, procedures. Completing all required compliance courses.• Successfully received high volume of inbound calls in a fact paced call center environment. Managed escalations and properly documenting issue and recording resolution using CRM tools. Maintained Phone Banker duties while meeting performance KPI’s and metrics. Assisted in training, coaching, and developing new hires and tenure employees. Motivated team members by sharing best practices, teamwork, and collaboration. Working from home

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  Cosumnes River College