Sarah Sylvester - Csm® Email & Phone Number

Lagos, Nigeria

Nigeria

. Implemented inventory tracking system resulting in a 20% reduction in stock discrepancies.. Developed standardized procedures for data entry, resulting in a 30% increase in operational efficiency.. Prepared monthly financial reports, ensuring accurate tracking of expenditures against budgetary constraints.. Assisted in the coordination of project resources, optimizing resource allocation and utilization.. Conducted training sessions for new hires, accelerating their integration into operational processes.. Ensured adherence to regulatory requirements and company policies across operational activities.

Lagos State, Nigeria

. Successfully led a team that improved data collection and reporting efficiency, resulting in a 20% reduction in processing time.. Implemented a data quality assurance program that reduced errors by 15% and enhanced data accuracy.. Developed and presented data-driven insights that contributed to a 10% increase in business revenue.. Ensured compliance with NDPR regulations in data handling, reducing the risk of data breaches.. Conduct in-depth data analysis, identify trends, patterns, and insights, and translate raw data into meaningful information for informed decision-making. Establish and maintain data quality standards and procedures, conducting regular audits to ensure data integrity and compliance with regulatory requirements

Nigeria

. Achieved a client retention rate of 90% through the development of personalized service strategies and effective issue resolution.. Successfully upsold services to 30% of existing clients, resulting in a 15% increase in annual revenue.. Implemented a client feedback survey, resulting in a 20% improvement in overall client satisfaction scores.. Maintained a portfolio of 50+ clients, consistently meeting or exceeding quarterly revenue targets.Identify opportunities for additional sales or services, promoting upsell and cross-sell offerings to existing clients.. Stay informed about industry trends, competitors, and client needs, and use this knowledge to provide clients with relevant solutions.

Nigeria

Supervising the daily operations of the customer service departmentCreating a reliable customer loyalty programSetting customer service goals for team members and helping them reach those goalsInteracting with customers and handling customer queries and complaints in a timely mannerMaintaining relationships with profitable customersMaking weekly and monthly reports and surveysStaying current on the latest industry trends and techniques

Lagos, Nigeria

Conduct presentations to demonstrate to potential clients the benefits of our products.Establish and maintain healthy, long-term relationship with clients to generate repeat business and referrals.Discover customers’ needs and offer solutions to them through the company’s services or products.Research sales statistics and establish sales potential with new businesses in our target area.Use promotional methods such as phone calls, emails and social media to reach potential clients and build a long-lasting business relationship with them.Become an expert in our product offerings and serve as a go-to source for clients who want more information concerning our products.Assemble product displays in a given market.Determine new ways to make products appealing by observing the environment and current trends.