Sylvia Bailey, Mph, Me Email & Phone Number

Charlottesville, Va

Strategic Planning, New Business Development, Financial Operations, Pro Formas, Human Resources, Inventory Management, Capital Planning, Space Planning, Product Management, Start-Ups, Team Development, Practice Management

Greater Charlottesville Area

Greater Charlottesville Area

Charlottesville, Va

Provided financial and operational leadership; responsible for client relationships, and Human Resource functions; prioritized activities, schedules, workflow, and velocity of projects and served as a liaison between owner, clients, architecture review boards, and suppliers. Oversaw the allocation of resources to meet strategic and financial objectives. ● Developed human resources manual and marketing materials.● Increased sales by 100%.

Fishersville, Virginia, United States

Provided operational, financial, and administrative leadership and strategic planning. Partnered with planning and analysis professionals to lend expertise in creating and executing leadership and organization governance and developing strategic and long-range business plans. Drove needed organizational change and a commitment to continuous improvement. Supported business development, and oversaw day-to-day operations, billing, claims management, and cash flow. Responsible for AR/AP, payroll, personnel, marketing, budgeting, financial analysis, supply chain, vendors, and IT. Orchestrated the conversion to new EMR, cloud-based services, and an appointment reminder service.● Increased point of service collections by 28.2% in eight months.● Stabilized staffing and improved the office culture with 12 new hires.● Prepared the business for sale, needed to improve profit margin. Reduced expenses and created new revenue streams. Reduced expenses by 6% and increased revenue by $42,000 in four months. Annualized, this was approximately a 7.4% increase in revenue.

Fishersville, Va

Orchestrated operational, administrative, clinical, and financial leadership. Drove initiatives concerning space planning, construction/facilities management, personnel management, and specialty clinics. Initiated Kaizen projects, project management, and strategic planning. Focused resources on patient experience/satisfaction, revenue cycle management, cash controls, physician onboarding, and EMR implementation. Oversaw schedule management, physician templates, budgeting, forecasting, and conflict resolution processes. ● Met with every physician and designed a schedule template to get each physician to the required target of wRVUs. Standardized each specialty template for the number of visits, including new and established patients. Overall productivity improved by 15.8%, which led to $3M in increased revenue and first-time profitability in the organization’s history. Patient satisfaction also improved.● Developed a "vital signs for success" dashboard. Partnered with IT to get the required data and trained managers, Medical Directors, Directors, VPs, the COO, and President on how to run the reports, enter the data on the dashboard, and interpret it. The initiative was implemented. ● Conducted a feasibility study leading a multi-disciplinary committee for 16 months to decide whether to start a metabolic weight loss program and bariatric surgery service. The program was implemented.

Fishersville, Virginia, United States

Provided operational, clinical, and financial leadership for 13 multi-specialty clinics, including on-site surgical and specialty clinics and multiple off-site locations. Worked with physicians and staff to ensure efficient and effective daily operations to improve access, market share, productivity, revenue, and patient experience while reducing expenses. Developed long-term planning, capital, and operational budgets; formulated program strategies and provided financial oversight and quantitative analyses. Managed seven multi-million-dollar construction and remodeling projects, including the first multi-specialty clinic. Developed and implemented patient experience, service improvement, and quality initiatives to fulfill state and federal regulations and led over 100 staff, managers, physicians, and advanced practice providers. Executed physician contracts and recruitment; directed patient experience across inpatient and outpatient departments; led two EMR implementations for all specialty physician practices. ● Developed and executed an initial productivity incentive program for all physicians.● Increased time of service collections from 17% to 70% in two years; improved patient experience YOY from 83.4% in 2011 to 94.3.4% in 2019; Tier 1 leader for four consecutive employee engagement survey years● Led four Kaizen projects to improve access, processes, productivity, and workflow, including a Gastroenterology clinic, the revenue cycle, and cash controls.

Castle Pines, Colorado

Performed market assessments, developed business plans and pro formas, concepts, and managed the construction of two sites after acquiring $1M in initial financing. Set policies and procedures and maximized revenue cycle and customer satisfaction. Championed new services and product launches, cultivated strong supplier relationships, developed budgets, performed all payroll functions, and managed operations. The business was eventually sold.● Increased revenues from zero at startup to over $1.1M in two years, with 33% YOY income growth.● Drove business from inception to profitability in six months (22% profit margin) and attracted ~200 new clients monthly.● Developed employee manual and hired over 75 employees with less than 6% turnover.

Master'S Degree, Health/Health Care Administration/Management And Finance, 2Nd In Class Of 130

Master'S Of Engineeting, Systems Engineering