Sylvia Benner Email and Phone Number
Sylvia Benner work email
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Sylvia Benner personal email
A Service Administrator that has worked in the Mechanical Contracting and Services field with over 29 years of experience. Driven and Self-motivated in generating new sales, monitoring cost erosion on Service Agreements, working well independently, and in a team environment, to meet Branch Financial Goals. My goal is to build business by helping my clients reach their business objectives for their Buildings by thoroughly understanding my client’s business objectives, and helping them to establish a strategy to achieve their objectives. Highly skilled in problem-solving and working independently to create solutions to meet the client’s needs. •
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Service AdministratorMechanical Services, Inc. Oct 2023 - PresentMarietta, Georgia, United States
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Account ManagerUnited Maintenance Inc. Aug 2017 - Oct 2021United States -
Account ManagerMaxair Mechanical Inc May 2015 - Aug 2017 -
Service ManagerGreenspeed Energy Solutions Dec 2012 - Apr 2015
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Lead Service Operations Agent IiJohnson Controls, Inc Jan 2007 - Nov 2012Greater Atlanta AreaProvided Leadership and Development to all the SOA's and SOAA's.Manage service team productivity and profitability for 12-16 techs.Review financial reports, unbilled, on-time SSV's and manage accordingly.Book /Re-new contracts.Order Material for Planned Service Agreements / L & M jobs and prepare Subcontracts.Manage service invoicing, and ensure daily billing by SOAA's.Receive customer calls and requests, match the appropriate labor source.Give direction to the SOAA on invoicing and collections.Track technicians on a daily basis to maintain productivity and cost efficiency.Provide monthly forecasting (Planned Service Agreements / Labor & Material). Investigate cost erosion on Service Contracts / Trailing cost on Labor & Material.Partner with Service Foreman / Chiller Team Mgr to identify team developmental needs.Manage material inventory.
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Client Services Representative IiJohnson Controls, Inc Apr 2011 - Feb 2012Greater Atlanta AreaResponsible for the renewal process for assigned accounts including: optimizing existing service deliverables target and qualify new opportunities.Find Labor and Material opportunities, estimate, propose and close the opportunities.Perform customer touch point visits for assigned accounts.Contribute to sales goals and find new business for Prime, Labor & Material and Planned Service Agreements.Drive to increase material only sales.Responsible for the continuous improvement of customer satisfaction levels.Cold call with Account Representative Team members.
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Administrative CoordinatorPublix Supermarket Apr 2005 - Dec 2007Calculating and Administrating Payroll.Drug Screening and HR Paperwork.Work Orientation (Pre, Central, and Post).Ordering Supplies and Uniforms.Training new Associates.Data Entry.Customer Service.
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Office Manager / Service Coordinator, SrSiemens Building Technologies, Inc Mar 2001 - Mar 2003Assist in hiring and managing field personnel.Arrange travel accommodations (hotel, airline, car, etc.).Calculate Payroll for the Office.Accounts Payable / Accounts Receivable.Calculate Worker Compensation for the Employees.Purchasing & Billing.Handle all customer complaint calls.Monitor cost accumulation and margin erosion on service T & M and contracts.Provide monthly forecast on billings and overhead cost.Coordinate / Dispatch all service and installation calls.Order all material and parts for service and installation.Order all office supplies.
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Service Administrative CoordinatorJohnson Controls, Inc Aug 1998 - Mar 2001Coordinate / dispatch service, installation and construction projects for the Florida Area.Review, assess, and track daily front liner service activities.Provide front liner support (quotes, equipment, contract coverage. etc.).Assist in training for new employees.Heavy incoming customer service calls.Handle customer complaint calls.Manage collection activities.Provide monthly billing forecast.Monitor gross margin dollars on billings.Meet / exceed all goals set by Management.
Sylvia Benner Skills
Sylvia Benner Education Details
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Service Sales University - Johnson Controls Training Institute -
Synergy Sales Training
Frequently Asked Questions about Sylvia Benner
What company does Sylvia Benner work for?
Sylvia Benner works for Mechanical Services, Inc.
What is Sylvia Benner's role at the current company?
Sylvia Benner's current role is Mechanical Services, Inc. / Service Administrator.
What is Sylvia Benner's email address?
Sylvia Benner's email address is sb****@****inc.com
What schools did Sylvia Benner attend?
Sylvia Benner attended Service Sales University - Johnson Controls Training Institute, Synergy Sales Training.
What skills is Sylvia Benner known for?
Sylvia Benner has skills like Hvac, Hvac Controls, Customer Retention, Customer Satisfaction, Contract Negotiation, Management, Sales, Leadership, Building Automation, Energy Management, Customer Service, Training.
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Sylvia Benner
United States -
Sylvia Benner
English To German Technical Translator, Ata CertifiedPortland, Oregon Metropolitan Area -
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