Sylvia Castillo Email & Phone Number

Merrillville, In, Us

Managed daily operations across multiple store locations, ensuring consistent adherence to company policies and procedures, and maintaining high standards of customer service.Supervised and trained store managers and staff, conducted performance evaluations, and implemented strategies for employee development and motivation.Analyzed sales data and performance metrics to drive sales growth, identify opportunities for improvement, and develop and implement strategies to achieve revenue targets.Oversaw inventory management across stores, including ordering, stock control, and loss prevention, ensuring optimal inventory levels and reducing shrinkage.Enhanced customer satisfaction by resolving issues, handling complaints, and ensuring that each store delivered a high-quality shopping experience.Developed and managed budgets for each location, tracking expenses and implementing cost-control measures to maximize profitability.Coordinated and executed local marketing initiatives and promotions to increase store visibility, attract new customers, and boost sales.Prepared and presented regular reports on store performance, including sales, profitability, and operational challenges, to senior management.

Implemented individualized behavior intervention plans under the supervision of a Board-Certified Behavior Analyst (BCBA), focusing on increasing desired behaviors and reducing challenging behaviors.Collected and recorded data on client behaviors, treatment progress, and interventions to support ongoing analysis and adjustments of behavior plans.Assisted in teaching social, communication, and daily living skills through one-on-one and group sessions, utilizing evidence-based techniques.Built and maintained positive relationships with clients and their families, providing support and guidance in implementing behavioral strategies outside of therapy sessions.Worked closely with a team of behavior technicians, BCBA, and other professionals to ensure consistency and fidelity in the application of behavior intervention techniques.Monitored and reported on client progress towards goals, collaborating with the BCBA to adjust strategies and interventions as needed.Managed and de-escalated behavioral crises effectively while maintaining a safe and supportive environment for clients.

Facilitated clear communication between clients, employees, and management, directing 50+ calls dailyPrepared, proofread, edit and finalized incoming and outgoing documents and reportsProcessed payrolls on a bi-weekly basis for 25 employees