Sylvia Chen Email & Phone Number

Taipei–Keelung Metropolitan Area

* NPI project of leading server product line: - In charge of mechanical development for leading server platform with program thinking management for overall plan.* NPI project of AI Server: - Managed PCBA and System build including materials tracking, build planning, issue & status tracking, product delivery on time and on target to achieve time-to-market schedule.* GPU server sustaining:- Continuously improve product quality by maintaining pulse on customer issues and feedback after launch, as well as by managing internal testing execution.-Engaged in production-transfer-to-Mexico plan and being the 1st project to be on-time launch among all the predecessor projects.

台灣 Taipei City 臺灣省

﹡AI Chatbot Projects and e-Commerce platform: - Helped product team to collect customer feedback when developing chatbot gen. 1 & 2. - Developed project implementation model and tools for chatbot project. - Implemented 1st chatbot service in CN market for company. - Implement 1st e-Commerce platform for company - 15 + AI Chatbot projects experience among different industrials: Ariston (CN), Gogoro, Yahoo , ASO...etc.﹡Customer Service Outsourcing Projects: - Planned IVR flow and customer service process for brands according to their needs. - 10+ customer service outsourcing project experience: Alibaba (CN), Nespresso (CN), Shopee (TW), Cyberlink (USA), and BRANDS' (HK)...etc.

台灣 桃園市 龜山區

﹡Sales Operation: - FCST prediction and projection for raw material preparation. And build plan arrangement with factory staffs for mass production. Shipping document making and shipping issue coordination.﹡Sales Management: - Managed server business, including end-customer product design information collecting from regular weekly meeting, product quoting, sampling management, RMA handling, product change coordination with PM and MPM.

New Taipei City, Taiwan

﹡Sales Support: - Supported overseas OEM business, shipment arranging, packing, parts approval, contract coordination from less than 20 to more than 100 accounts by my own at company business model transformation stage. - Acted and been praised as a sales center and solution provider for customers, QA, legal, shipping, and financial departments. - Calculated confidential products cost and various business plan with VP.﹡Process Establishment: - Being in charge of ISO 9001 regulation, internal/external audit process, and IPO materials preparation with securities underwriter. - Improved and established various internal process by reviewing and writing SOPs﹡Public Relations and Activity Plan: - Analyzed, planned, and executed activities for product promotion withcost-effective solution, such as Computex, CES , Digital Times Forum in USA, TW, and CN. - Maintained and managed public relations with journalists, prepared press release materials and help to hold press conference for IPO and other events.