• Advises new, continuing, and prospective students on admissions, registration procedures, courses, program requirements, pre-financial aid information, and graduation checks via phone, online and in person• Knowledge of MCCCD philosophy, policies and procedures including FERPA (Family Education Rights and Privacy Act)• Works with individuals from diverse backgrounds and cultures, individually and in group sessions• Participates in Guided Pathways (GPS) to streamline student success by providing them with a set academic plan to obtain their degree to enter the workforce and for possible transfer to a 4-year university• Participates in New Student Orientation (NSO) as a go to advisor to answer questions regarding academic programs and careers for new students• Knowledgeable of community college programs to assist high volume of walk-in students, Cranium and telephone advising• Approves course prerequisites utilizing PeopleSoft (Student Information System – SIS)• Evaluates and verifies unofficial transcripts for multiple colleges, universities and by utilizing tools that are available, such as College Equivalency Guide (CEG), Transfer Evaluation System (TES)• Helps students develop Individual Education Completion Plans (IECP) with transfer option to a four-year university partners.• Views sensitive material such as student records and transcripts with vital student information• Makes referrals to both on and off campus services pertaining to different academic programs and resources

• Recruit high schools students across the Phoenix Metro area by building relationships with high school administrators & staff, presenting in classrooms & auditoriums, and setting up table displays during lunch periods.• Develop curriculum and facilitate intermediate digital media/journalism classes to a diverse group of high school students.• Developed and managed an award-winning, human trafficking, multi-media campaign, which included public service announcements (PSA) that played at a Harkin’s Theatre, jumbotrons at two shopping malls, billboards across the Phoenix area, and all social media outlets. Extensive knowledge of Google Analytics. (Click here to see videos.) • Develop and maintain social media plan and editorial calendar.• Market and distribute student’s work to places such as Phoenix City Hall, local television stations, and local art galleries.• Copy edit all student videos and audio work using Adobe Premiere and Adobe Audition software. Collaborate with the KJZZ 91.5FM newsroom to enterprise student stories to air on the radio.

• Presented information using a variety of instructional techniques and formats such as: instructor led classrooms, webinars; role playing and simulations, team exercises, group discussions, videos, teleconference and/or video conference; self-paced; and e-learning webinars. • Developed, designed, implemented and evaluated trainings as part of a change management initiative for 12,000+ employees for the largest community college district in the country.• Developed creative training documents, materials, and programs to support business needs for instructor-led and self-paced training delivery ( Prezi, PowerPoint, Piktochart).• Extensive knowledge of adult learning theories (andragogy).• Evaluated trainings using Kirkpatrick’s evaluation model and wrote reports for stakeholders.• Extensive use of the ADDIE Model.

• Designed, developed and implemented on-the-job training classes company wide, focusing on customer service, computer skills and company policies and procedures.• Managed, coached, evaluated, administered feedback, conducted one-on-ones for more than 300 new hires.• Facilitated both small and large groups of learners using various modalities such as teleconferences, e-learning, and instructor led trainings.• Well versed on personality and behavioral assessments/trainings such as: Emergenetics, DISC, and EQ-Emotional Intelligence, Myers-Briggs, and Franklin Covey.• Developed and maintained training materials, job aids, and reference guides. • Performed needs and gap analysis to ensure training was in line with company standards.• Implemented post-training follow up by conducting interviews, administering surveys, and compiling data, which was reported to the stakeholders.

• Advised and managed a case load of more than 550 students on careers and education.• Mentored, motivated and counseled students from the beginning of their program to graduation.• Created and implemented student success strategies which lead to my team having the high student retention rate in the company.• Analyzed data and reports to strategically identify troubled students and trends.• Mentored coworkers throughout the division who were struggling with student success strategies. • Consistently ranked among the top performers according to the matrix and high retention. • Recipient of "Vice President Award of Excellence" for maintaining the highest retention in the Southwest region of the country.

• Won an Emmy with sports anchor Sam Crenshaw for Best Sports Performer in 2003.• Coordinated and produced local coverage for both the winter and summer Olympics, the 2000 Super Bowl, the 2003 NBA All Star Game, The Peach Bowl, the SEC Football Championship Game, Michael Jordan’s 1st retirement, NBA Championship Finals and Playoffs, Final Four and many other major sporting events.