Sr. Mortgage Underwriter, Officer
CurrentPromoted to Senior Underwriter in 2012 after consistently meeting and exceeding proficiency and quality standards. Managed and evaluated financing opportunities by analyzing credit reports to make initial credit decisions. Reviewed numerous types of complex assets, analyzed appraisals, and reviewed titles for conventional purchases and refinancing in a fast-paced environment. Liaison between the client and broker addressing application approvals and rejections with the client and the broker.Consistently earned top customer satisfaction ratings and recognition for providing exceptional client service in challenging, high-charged environments. Assisted clients in understanding rejection decisions and outlined opportunities for improvement. Expertly transition to remote work environment in response to the COVID-19 pandemic, strengthening and growing internal and external relationships through exceptional communications. Served on numerous project teams including: End-to-End project: Combined processor and underwriter duties on projects to improve completion times by 33%. Quality: Served as Quality Analyst for teammates, performing file reviews and providing coaching to enhance overall organizational quality and customer experience. Employee Engagement: Company advocate known for engaging team members and presenting feedback in leadership meetings with topics including diversity, equity, and inclusion. Spearheaded companywide communication efforts, creating a safe space for team members to express their views and bring their whole selves to work. New Employee Development: Subject matter expert (SME) responsible for training new team members, reviewing applications, and providing feedback through mentorship and shadowing.
