● Grew profitable online business: In 2023 earned over $41K in sales though over 1,200 online orders by creating trend-driven shirts and drinkware● Constructed realistic budgets based upon costs and fees for effectively operating business. ● Developed and deployed sales and marketing tactics to drive strategic growth and achieve revenue goals.● Packed and shipped orders via USPS while utilizing Etsy’s tracking system to communicate tracking updates to my customers● Earned Star Seller Etsy badge every month for over a year. Star Seller status is based on responding to customers within 24 hours at least 95% of the time or more, maintaining a customer review rating of 4.8 or more out of 5, and a 95% or higher of on-time shipping and tracking.

● Assisted with the success of the adult education program for participants earning their GED and learning English as a second language by preparing computers in the lab to ensure proper functioning for TABE and BEST Plus testing in a welcoming environment.● Recorded test-taker attendance and confirmed identity according to State and National laws/guidelines.● Distributed examinations and relaying instructions (e.g. time limits).● Oversaw test takers to restrict cheating and ensure only approved materials were used during the exam.● Followed prescribed protocols and report any suspicious activity. ● Collected exams once completed, communicated results, and submitted test results to the appropriate parties.● Answered test-taker questions and provided technical support as needed.

● Increased the company’s book of business by completing enrollment for new accounts, new hires and annual enrollment for public sector clients throughout South Carolina.● Streamlined enrollment processes and fulfilled data management, marketing, and communication requests on behalf of the client for a smooth, streamlined enrollment process.● Aided in the growth of the company in South Carolina through my knowledge and expertise of the State’s Health Plan through the South Carolina Public Employee Benefit Authority.● Created employee enrollment materials to educate employees on the offered insurance products.● Organize the enrollment team, supervise the process, and ensure all critical deadlines are met.● Communicate with insurance carriers regularly to find products for the customer and act as a liaison to resolve service issues.● Generated training material to educate Benefits Counselors and other internal departments on South Carolina’s benefits and enrollment processes.

● Taught business and computer science classes to an average of 240 students each year by t the individual needs, interests and abilities of the students and state standards in teaching business and computer science classes.● Successfully implemented engaging virtual learning during the beginning and high of pandemic.● Established clear objectives for all classroom activities and communicated these objectives to students.● Interacted with my students through a variety of instructional techniques and media consistent with the state standards.● Planned and executed lessons that gave students a real world understanding of employability skills, technical skills, career opportunities and knowledge of current workforce.● Employed effective classroom management strategies to create a classroom environment that is conducive to learning and developmentally appropriate for students.● Took all necessary and reasonable precautions to protect students, equipment, materials, and facilities.● Sustained accurate, complete, and correct records as required by law, District policy, and administrative regulation.

Investigated and resolved employee benefit related issues from HR Representatives, senior leaders, employees, retirees, and beneficiaries for two bank districts (total of 37 banks in the United States and Puerto Rico).● Liaison for active employees and returns for life insurance and Voluntary AD&D death claims by submitting claims and all applicable documents and communicating with insurance carrier(s), funeral homes and other applicable parties.● Effectively completed internal audits and testing requirements for Sarbanes –Oxley/ ICFR controls ● Achieved a welcoming onboarding experience for new employees through new hire orientations, completed employee's new hire enrollment, and assisted with Open Enrollment changes.● Executed quarterly benefits committee meetings, annual retiree luncheon, and annual retirement planning seminar. Coordinated with Meetings & Events Team for room set up, audio visual, hotel and catering needs.• Utilized case management system to document issues submitted as tickets from company’s call center and provided sense of urgency in resolving submitted issues.

● Operated the administration of employee benefit programs for a higher education institution with multiple campuses.● Facilitated and orchestrated improvements for the new hire orientation process and aided with enrollment for insurance and retirement benefits.● Produced retirement benefit estimates completed documentation for retirement.● Composed employee communications for benefit changes, onboarding, Open Enrollment, leave administration and benefit appeals.● Established relationships with retirement and insurance vendors and worked with vendors to resolve issues.● Managed FMLA cases, reviewed and processed Workers Compensation claims, and performed leave management for staff and faculty.● Keyed benefits and reconciled monthly billing changes/adjustments for all part-time and full-time employees.● Critiqued and modified college policies, forms, and documentations for various benefits.● Generated and submitted benefit-related reports in a timely manner. ● Launched successful events for the organization’s benefit fair, in-service ceremony, and retiree luncheon.● Spearheaded training, supervision, and technical guidance to staff.

● Structured employee benefits as Center of Expertise member in corporate setting for an international manufacturing company which included union, non-union, and salaried employees ● Led Open Enrollment as project manager across two divisions by producing HR and employee communications, changing benefit structures, collaborating and internal teams and vendors, updating/testing benefits portal, as well as developing and presenting presentations for employees and supporting HR colleagues.● Implemented new Pharmacy Benefit Manager (PBM) through compiling data, building new account structure analyzing benefit documents and adding various cost containment programs for multiple employee populations.● Delivered cost analysis for budgeting, analyzed stop loss claims, and ensured departmental invoices were paid in a timely manner.● Vendor management and relationship building with benefit vendors through ongoing status calls, and annual or quarterly meetings● Managed company-owned health clinic by evaluating quality and services received, ensuring adequate staffing, authored patient communications, tracked changes, and examined budget and expenses.● Composed presentations and communication materials needed for Leadership, Open enrollment, company announcements, benefit changes, employee education, and union-related meetings.● Monitored eligibility reports and audited vendor files to sustain continuous employee coverage.● Maintained HR Policies, assisted with interpretation, and executed revisions of benefit summaries and plan documents.● Shared in planning and facilitating of benefit fairs for offices in the U.S. and Canada to educate employees of their benefits. ● Expanded the number of discounts offered to employees by fostering relationships with new and existing vendors for the company’s Employee Discount Program ● Rebranded the Corporate Wellness Program by conducting employee surveys and gathering information from focus groups in U.S. and Canadian locations.

● Trained new call center employees through formal classroom training and hands-on training for all health-related insurance for active employees, retirees, COBRA, and survivor benefits in a state agency work environment.● Demonstrated insurance expertise and guidance to Local HR in State agencies, public school districts, colleges/universities, and other public sectors participating in the State Health Plan.● Accompanied new hire interviews and aided with the selection process for hiring new call center personnel.● Coached new hires during transition from training to working independently, while keeping management abreast of employee’s learning progress.● Provided guidance during Open Enrollment through agency-wide training, producing Open Enrollment processes for the call center, handled escalations and processed enrollment requests by phone.● Conducted quality assurance auditing by reviewing calls of newly trained employees as well as existing employees. Provided additional training, and assistance as needed.● Upgraded training presentations and workshops for cross-training, product/service enhancements, and annual enrollment purposes.● Resolved issues from subscribers and benefits administrators related to state benefits, processes, coverage, eligibility, and appeal questions through incoming calls and emails.● Analyzed problems by taking ownership and processing enrollment documents to expedite customer’s access to benefits. Communicated with third party vendors as needed to resolve issues.

● Provided exceptional customer service on various life insurance plans and voluntary benefits such as cancer, critical illness, and hospital indemnity policies in a call center environment.● Resolved critical issues and provided accurate information to subscribers regarding benefits, eligibility, claims, and policy issues regarding various life insurance plans and voluntary benefits such as cancer, short-term disability, critical illness, and hospital indemnity policies.● Processed annual wellness claims by phone based on state-specific guidelines for each voluntary benefit.● Retained policyholders when inquiries were received regarding canceling a policy.● Educated clients on their benefits and documented issues that required additional research.● Achieved an average of 70 calls per day while meeting the qualified goal and first-call resolution standards.

● Surpassed customer satisfaction by servicing policyholders through face-to-face service, inbound calls, and written correspondence in a timely and knowledgeable manner.● Resolved billing questions, processing endorsements, coverage questions, creating new policies and renewing existing policies.● Executed business for auto and property policies for the state of South Carolina. Wrote policies for auto, homes, endorsement, including specialty policies such as wind/hail and flooding policies. ● Supported sales staff by writing new policies and generating leads with cross-selling techniques.● Retained policyholders through open listening, providing education, negotiation, and detailed policy review.