• Overseeing day-to-day activities performed by a group of Loan Portfolio Coordinators and Client Service Specialists for the Commercial Real Estate Line of Business.• Responsible for identifying areas with inefficiencies and bottlenecks and proposing and implementing solutions to gain additional efficiencies and streamline the existing processes.• Responsible for identifying, developing, and monitoring meaningful metrics to track team volumes, performance, and identifying any productivity issues and concerns. • Responsible for developing policies, procedures, and process flows for the group to ensure consistent execution. • Assisting with implementation of client-focused solutions and cross-selling tools.

• Responsible for supervising, training, and evaluating audit staff and seniors.• Leading various audit engagement focused on evaluating adequacy of key controls, reviewing key process flows, testing the effectiveness of the key controls to comply with Section 404 of the Sarbanes-Oxley Act.• Responsible for presenting control weaknesses and recommending improvements to management.• Assisting external auditors with substantive testing and overseeing department’s Sarbanes-Oxley work.• Preparing written audit reports to present control weakness concerns and recommended improvements to management.

• Contributed to the development of the TransUnion annual audit plan for the purpose of evaluating the design and operating effectiveness of controls around a wide spectrum of business processes.• Developed subject matter expertise with a variety of business processes via extensive research and established audit objectives to identify and document key controls and develop necessary audit procedures.• Performed a variety of compliance and financial audits with a focus on SOx 404 projects. Current responsibilities include: planning audit engagements, performing detailed testing procedures, documenting audit results via detailed audit work papers that support conclusions reached, and validating potential issues with process owners.• Prepared written audit reports on the adequacy and effectiveness of controls evaluated.• Tracked open audit issues and conducted post audit follow up to evaluate the adequacy of remediation efforts.• Provided a variety of process improvement recommendations which helped streamline the existing audit procedures for audit work papers, audit planning and audit execution.• Participated in international audit engagements (South Africa). • Assisted the external auditors in the year-end audit engagement.• Prepared other ad-hoc reports and assisted in special projects as assigned by management.

• Co-developed the design and implementation of the Builders Bank internal audit infrastructure previously outsourced to a third party accounting firm This included the development of processes, risk assessment frameworks, audit programs, and other supporting tools to enable internal audit activities.• Developed strong functional knowledge of retail banking and commercial lending processes.• Responsibilities included:– Assisted in identifying, quantifying and assessing current and evolving financial risk and other potential exposures to the bank.– Participated in planning, development and execution of internal audit annual plan and specific internal audit programs. – Executed internal audits including internal control reviews and compliance audits regarding retail banking, commercial lending, and other banking fields.– Prepared analyses of internal controls and executed compliance reviews per prescribed bank policies, FFIEC, and other appropriate regulatory guidelines.– Analyzed audit results and developed recommendations and action plans that eliminate or mitigate observed risks.– Prepared, maintained, and executed monitoring tools that effectively communicate existing and potential areas for attention to appropriate management.– Communicated audit findings to senior management and facilitated their appropriate resolution.– Performed special projects and performance improvement initiatives assigned by senior management and the bank’s board of directors.

• Provided direct supervision and coaching to five financial center employees.• Accountable for financial center administration, including operational support for all banking processes.• Responsible for operational control including compliance with regulatory and internal / external audit requirements.• Increased consumer loan production by $2 million by generating new loans and ensuring efficient loan processing.• Maintained high level of customer service by coaching employees and providing them with necessary resources.• Contributed to the financial center profitability by preparing and executing a business plan, developing long-term relationship with business customers and increasing loan production.• Developed and presented a marketing training program to management across the state of Illinois.