• Direct case management services; responsible for implementing and monitoring client care needs.• Spearhead client process improvement initiatives based on client feedback and data; develop client friendly experience by routinely engaging them in their care need as well as recognize important events in client's life such as birthdays.• Collaborate with team members regarding strategic planning and coordination of case management using key performance indicators to meet client needs.• Conduct thorough research and analysis in order to remain current on industry trends, and participate in professional development opportunities to strengthen service knowledge.• Demonstrate a calm and professional demeanor at all times within a high-volume, fast-paced environment.

• Advocacy and awareness campaign on public policy.• Build partnerships and alliances through effective communication campaign. • Creative content writing on blog post, and on medium.• Congressional lobbying sessions to canvass support for pandemic recovery efforts.• Community empowerment on legislative advocacy. • Community engagement on public health policy