Sylvia Ford Email & Phone Number

United States

Chattanooga, Tennessee, United States

Cleveland, Tn

Quality Assurance team leadership role supporting Quality Management System for the site. Work involves critical thinking, technical skill and project responsibilities in a GMP, FDA, DEA regulated manufacturing site supporting Quality Master Data, Inspection Plans for lab testing and Master Batch Record documentation. Responsible for Quality Management System data in ERP/SAP QM to support the site in areas impacting Quality, Manufacturing, Planning/Scheduling, Product Disposition, Warehouse, Engineering, Technical Operations, and Lab analysis. Provide training to SAP users requiring access to roles and transactions in the Quality module. Create support tickets and support global team in resolution of SAP issues and authorizations for site Quality module users. Create and maintain SAP Inspection Plans for finished product, raw material and component testing. Work with Quality Manager and global team for UATs prior to implementing projects for the site related to ERP/SAP. Responsible for managing, creation and implementation Test Standard documents related to formulas and Change Control that support Analytical, Stability and Raw Material labs for testing requirements. Responsibilities include Annual Product review management. Complaint reporting and investigations. Create technical documents and serve as SME for Quality related SOPs. Skilled in Microsoft Office, Teams, SAP/QM and Qualityze applications.

Cleveland, Tennessee

Quality Assurance team leadership role supporting Quality Management System for the site. Work involves critical thinking, technical skill and project responsibilities in a GMP, FDA, DEA regulated manufacturing site supporting Quality Master Data and Inspection Plans for lab testing. Responsible for Quality Management System data in ERP/SAP/P2R QM to support the site in areas impacting Quality, Manufacturing, Planning/Scheduling, Product Disposition, Warehouse, Engineering, Technical Operations, and Lab analysis. Provide training to SAP users requiring access to roles and transactions in the Quality module. Create support tickets and support global team in resolution of SAP issues and authorizations for site Quality module users. Create and maintain SAP Inspection Plans for finished product, raw material and component testing. Work with Quality Manager and global team for UATs prior to implementing projects for the site related to ERP/SAP. Responsible for managing, creation and implementation Test Standard documents related to formulas and Change Control that support Analytical, Stability and Raw Material labs for testing requirements. Responsibilities include Annual Product review management. Complaint reporting and investigations. Create technical documents and serve as SME for Quality related SOPs. Skilled in Microsoft Office, Teams, SAP/QM and Qualityze applications.

Cleveland, Tennessee

Create and maintain Quality Management data in SAP P2R to support the site in areas supporting and impacting Quality, Manufacturing, Planning/Scheduling, Product Disposition, Warehouse, Engineering, Technical Operations, Analytical lab, Stability lab, Raw Material lab and Micro lab. Provide training to new SAP users requiring access to roles and transactions in the Quality module. Create HPSM and IT tickets and support global team in resolution of SAP issues and authorizations for site Quality module users. Create and maintain SAP Inspection Plans for new materials to support Manufacturing, Incoming and Lab testing. Work with Quality Manager and global team to implement new projects for the site. Responsible for managing, creation and implementation Test Standard documents that support Analytical, Stability and Raw Material labs.

Chattanooga, Tennessee

Provide customer service benefit info and sales assistance to members and healthcare providers on a daily basis through direct phone support and email. Responsible for analytical review of medical related claims in relation to member health secured data. Work with employer group administrators in resolving issues related to member enrollment and medical claims. Log each received call and email into the database for reporting and auditing. Recognized as a top performer with accuracy and professionalism with customers.

Bachelor Of Science - Bs, Organizational Management

Associate Of Science - As, Business Administration And Management, General