Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.

-Audited and corrected billing and posting documents for accuracy.-Monitored outstanding invoices and performed collections duties.-Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.-Created and maintained up-to-date patient medical records to enable tracking history and preserve consistent information.-Correctly coded and billed medical claims for various hospital and nursing facilities.

• Maintained data integrity, ensuring completeness and compliance with policies and industry regulations• Reviewed and verified data consistency, resolving discrepancies for accurate reporting and decision-making• Optimized data entry workflows, reducing processing times and enhancing dataaccessibility for teams• Collaborated with internal departments to manage information input, ensuringintegrated data consistency and operational support

● Documented all shipping processes for picking, packing and receiving inventory.● Reported emergencies, weather delays and carrier schedule changes with customers and supervisors.● Monitored inbound and outbound freight operations to establish timely delivery of packages.• Maintained accurate customer records in CRM and proprietary databases, ensuring adherence to organizational standards

Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managed customer feedbacks related to accounts & products to ensure and maintain a customer satisfaction level of ‘Satisfied’ and higher.• Partnered with sales team in converting leads to active customers by researching our target audience and utilizing data from our CRM system to define our market.• Utilized NetSuite dashboard to view, track, & maintain status reports to ensure orders were processed within schedule.• Handled high call volume on a daily with duties including order processing, updating and crisis management.• Displayed interpersonal skills to build customer-client relationships to gain insight on the customer’s needs.

Searches for contraband and provides security; counts, feeds, and supervises inmates in housing, work, and other areas accessed by stairs; and maintains security of assigned areas involving long periods of sitting and standing, climbing stairs and ladders to reach assigned areas, and working at heights.