Sylvia Gamble Email and Phone Number

Schedule patient office appointment using Epic.Schedule patient echo procedures.Arranges for interpreter services as needed prior to patient appointment.Communicate between patient, nurses and doctors.

• Perform all duties and responsibilities of a PSC I and II:• Schedules patient office appointment using Epic including scheduling for Colorectal and Pancreatic.• Retrieves medical records prior to patient office hours; ensures that all necessary laboratory and radiological test results and medical records are obtained, from within and outside of MGH, and properly filed prior to patient’s office visit; is knowledgeable in the use of computer applications needed to obtain above information.• Distributes patient information, maps, etc. prior to patient appointments.• Answers patient/family questions regarding appointments, surgical procedures, and pre-operative instructions as appropriate.• Arranges for interpreter services as needed prior to patient appointment.• Places reminder telephone calls to patients 1-2 days before scheduled office visits.• Places reminder telephone calls to patients 1-2 days before scheduled surgical procedures.• Prints and prepares encounter forms for patient office hours and surgeries.• Ensures that all demographic data in patient medical record is current, complete, and validated.• Schedules follow-up appointments and laboratory or radiology testing in a timely and courteous manner.• Is knowledgeable in the use of the MGH OR Scheduling Computer System and troubleshoots as necessary.• Consistently ensures that patients/family complete Consent for Surgery forms.• Consistently provides patients/family with copies of surgery instructions for appropriate institution/type of admission.• Provides patients/family with time of surgery and reviews any pre-surgical instructions in a courteous and timely manner.• Re-schedules any canceled appointments or surgeries in a timely manner.• Prepares and sends follow-up visit reminder letters to patients in a timely manner.• Coordinates the scheduling of multiple appointments using multiple systems or resources.

Schedule appointments for the Colorectal, Fertility, Podiatry, Colonoscopy and Dermatology Departments. Obtains all patient information required by the providers prior to an appointment. Mail prep instructions to patients as well as send through Patient Gateway. Answers telephone, triages calls, takes accurate and detailed messages using professional and courteous customer service techniques. Assist unregistered patients. Maintains confidentiality and privacy consistent with HIPAA guidelines

Administrative Assistant to two Gastroenterologists. Answer multi line phones for doctors. Relay detailed messages to doctors. Communication between doctors and patients. Renew patients’ prescriptions, schedule appointments, verify and retrieve referrals for procedures and office visits. Massive mailings to patients. Make reminder calls to patients, be sure they are aware of the location and their preparation for their upcoming procedures. Pre-register patients for office visits as well as procedures.

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications

Engages hotel guests to enhance the service experience through all outlet services within the lobby area (such as the Front Desk, Business Center, Lounge, etc.) Processes guest check-in and check-out in an efficient and courteous manner Responds to guest requests for special arrangements or services (such as transportation, reservations, or dry cleaning) by making arrangements or identifying appropriate providers Responds to special requests from guests with unique needs and follows up to ensure satisfaction Gathers, summarizes, and provides local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities Contacts appropriate individual or department (such as a Bellperson, Housekeeping, or Food & Beverage Server) as necessary to resolve guest calls, requests, or problems Performs other duties as assigned by management

Manage all administrative tasks for associates.Compose and revise legal documents for attorneys, including letters, depositions, and court filings.Answer direct attorney phone lines and act as liaison between clients and attorneys.Schedule all appointments for attorneys, as well as track and maintain busy attorney schedules.Track and account for all expenses, utilizing correct client codes and invoicing procedures.Ensure legal documents are processed and handled in a timely and efficient manner in order to comply withappropriate regulations and deadlines.Schedule all travel arrangements for attorneys.

Provide administrative/secretarial support for various departments/divisions such as answering telephones, assisting visitors and resolving a range of administrative problems and inquiries.Operate desktop computer to compose and edit correspondence and memoranda from dictation, verbal direction and from knowledge of policies of established departments/divisions; prepare, transcribe, compose, type, edit and distribute agendas and minutes of numerous meetings.Schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors, which also include travel and hotel arrangements.