Sylvia Hope

Sylvia Hope Email and Phone Number

DC Solution Specialist/ServiceNow Developer @ Deloitte
new york, new york, united states
Sylvia Hope's Location
DeLand, Florida, United States, United States
Sylvia Hope's Contact Details

Sylvia Hope personal email

n/a
About Sylvia Hope

Government sector ServiceNow Developer with ITSM and ITBM experience from initial instance to Go Live platform launches. Experience in gathering requirements for both Agile and Waterfall projects. Knowledgeable in JavaScript, HTML, CSS and AngularJs. Team Building, Construction, Management, and Employee Training. Strong engineering professional with a concentration in Business Administration and a focus in Information Technology.

Sylvia Hope's Current Company Details
Deloitte

Deloitte

View
DC Solution Specialist/ServiceNow Developer
new york, new york, united states
Website:
deloitte.com
Employees:
295722
Sylvia Hope Work Experience Details
  • Deloitte
    Dc Solution Specialist
    Deloitte Aug 2021 - Present
    Lake Mary, Florida, United States
    View
  • Crossfuze
    Servicenow Technician
    Crossfuze Apr 2019 - Aug 2021
    Greater Minneapolis-St. Paul Area
    Crossfuze is the top-ranked ServiceNow partner that will help you design and execute on a services vision with quick, meaningful wins at every phase of your ServiceNow journey. Optimizing your ServiceNow investment requires the combination of reimagined enterprise services and uncommon ServiceNow expertise. Our implementation services come with a 90-day guarantee and roadmap assessment, both of which ensure Service Management maturity success. Turn the page to services reimagined. Turn to Crossfuze. Enterprise Services that Win. ServiceNow Gold Partner. Let’s talk today, Crossfuze.com.
    View
  • Virteva
    Servicenow Technician Ii
    Virteva Feb 2019 - Aug 2021
    Remote
    View
  • Topbuild
    Servicenow System Administrator And Business Application Analyst
    Topbuild Apr 2013 - Feb 2019
    Daytona Beach, Fl
    • System Administrator for customized ServiceNow website for IT ticketing system.• Designed Incident, Change, Problem, Service Catalog, Connect Support, and customized New Hire Form.• Java scripting and coding.• Successfully Implemented several Go-Live's• Support Oracle E-Business Application and in house Sales Application on both PC and iPad• Trained New Hires on using Sales Application• Designed Sales Application components on iPad and Desktop• Provide QA and UAT testing for ServiceNow Application and in house Sales Application• Perform Service Desk and IT duties with walking users through resolving AR and AP Oracle issues• Active Directory, PeopleSoft, Aruba, Aventail, Cisco, Microsoft Office, and Citrix Receiver Support• Lead in house ServiceNow developer• Project life cycle experience
    View
  • Truteam
    E Business Analyst
    Truteam 2013 - Feb 2019
    View
  • Convergys Corp
    Team Captain For Technical Support
    Convergys Corp 2011 - 2013
    Lake Mary, Fl
    • Worked with a Team of four Technical Representatives and coached them how to perform better in overall performance• Assist high speed internet customers with internet and equipment related malfunctions• Offer assistance with modem, wireless, network setups and installations• Take payments over the phone and set up payment assistance plans
  • Alpine Access
    Technical Support For Microsoft'S Xbox
    Alpine Access 2010 - 2011
    Remote
    • Assist console customers and gamers with console errors and rebooting their system • Offer assistance with modem, wireless, and network setups and installations• Provide assistance to repair departments while viewing warranty information for clients to ensure proper reimbursement of any personal financial loss
    View
  • Safeguard Credit Counseling
    Client Services
    Safeguard Credit Counseling Mar 2006 - Sep 2009
    Hauppauge, Ny
    • Educate clients on annual percentage rates, fico scores, credit reports and budgeting• Assist clients and creditors with questions related to member accounts• Process all incoming faxes and paperwork via scanner• Implemented new website assistance handout sheet for new clients• Process checklists for clients ensuring that all of the required paperwork was received• Contact client’s regarding increases done to their monthly payments• Transfer canceled client’s files from active to inactive status

Sylvia Hope Skills

Management Customer Service Project Management Budgets Oracle E Business Suite Project Planning Contract Negotiation Contract Management Construction Erp Strategic Planning Team Building Servicenow Technical Support Employee Training Training Mobile Applications Web Applications Oracle Applications Active Directory Service Catalog Microsoft Office Javascript It Service Management Service Desk Java Peoplesoft Citrix Software Development

Frequently Asked Questions about Sylvia Hope

What company does Sylvia Hope work for?

Sylvia Hope works for Deloitte

What is Sylvia Hope's role at the current company?

Sylvia Hope's current role is DC Solution Specialist/ServiceNow Developer.

What is Sylvia Hope's email address?

Sylvia Hope's email address is sy****@****uze.com

What skills is Sylvia Hope known for?

Sylvia Hope has skills like Management, Customer Service, Project Management, Budgets, Oracle E Business Suite, Project Planning, Contract Negotiation, Contract Management, Construction, Erp, Strategic Planning, Team Building.

Who are Sylvia Hope's colleagues?

Sylvia Hope's colleagues are Catherine Shih, Alessandro Pepe, Nomsa Nyandoro, Karima Williams-Naringi, Deepak Patil, Jessica Bender, Mauricio Figueroa.

Not the Sylvia Hope you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.