• Daily use of Function Tracker, Outlook and Microsoft Suite• Organised logistics and prioritised tasks for small to large-scale weddings.• Responded to inquiries by answering telephone calls, in-person questionsand emails.• Drafted wedding contracts and other documentation for review with clientsand to obtain signatures and deposits.• Coordinated with vendors in securing supplies and services for wedding.• Managed admin logistics of events planning, booking and promotions.• Developed and adhered to timelines to keep ceremony and reception runningsmoothly.• Oversaw setup and breakdown of wedding decorations and supplies.• Completed final reviews of ceremony and banquet area setups to resolvelast-minute issues.• Worked closely with clients to develop personalised wedding plan that fitwithin budget, whilst meeting expectations and vision for wedding• Handled customer service inquiries and complaints and immediately resolvedissues to guest satisfaction.• Supervised personnel and directed in wedding task administration andcompletion.• Established and managed communications with vendors, confirming serviceand supply delivery.• Scheduled appointments with potential clients to discuss wedding plans.• Utilised social media/CRM to promote events and increase attendance.• Maintained customer satisfaction with forward-thinking strategies focused onaddressing customer needs and resolving concerns.• Documented human resources records and maintained confidentiality ofsensitive personal information.• Updated Human Resources Information System (Employee Innovations)database, maintained data accuracy and assisted with system changes.• Coordinated employee food safety training and enrolments to comply withnew regulations

• Daily use of Respak, Outlook, Microsoft Suite and Northstar• Implemented and set up Northstar for the Venue• Nurtured and built relationships with members, management and staff.• Managed administrative logistics of events planning, event booking, andevent promotions.• Liaised with clients to determine exact event requirements.• Coordinated with kitchen or catering staff on delivery, timing and service styleof food.• Trained and supervised event staff to complete tasks on time.• Responded to inquiries by answering telephone calls, in-person questionsand emails.• Correctly calculated stock and ordered appropriate supplies.• Handled escalated member concerns with speed and knowledgeable supportto achieve optimal satisfaction and maintain long-term loyalty.• Covered Food and Beverage Managers role for 6 weeks

• Providing recruitment support from shortlisting to onboarding and induction support• High standard customer service • Managing internal and external recruitment inbox • Daily use of Outlook, Deputy, FlareHR, Calendly and JobAdder• Organising and following up trials• Providing internal support

(also 2013-2014)• Front office reception and administration • High standard customer service • Membership creation and assistance • Implementing promotions and recording statistics

(also 2012-2014) From Dec 18- June 19; I was assisting with sponsorship management, event organisation, marketing support and store support.• Pharmacist Assistant • Customer Service and over the counter advise • Staff training and assistance• Stock management

• Organising functions from enquiry to execution • Coordinating functions from birthdays to weddings • Providing exceptional customer service • Rostering, Training and Ordering • Liaising with clients, suppliers and internal chefs and managers • Reception duties – emails, phone calls and greeting guests • Assisting with administration and accommodation check ins/bookings • Daily use of Venue force/Sales force, Google Mail/Drive, RMS, ResDiary and Facebook communications • FOH – Bar, bistro and management duties

• Payroll/Rostering • Event Management – Organising functions for 10 – 550 people • Invoicing and goods receipting • Site Management • Attending client, food committee and weekly meetings • Aiding each aspect of the business • Providing training to other sites and employees • Stock take • Daily use of Excel, SAP, MDO, Outlook and Fasttrack ** Functions Administration Assistant (May 2015- March 2016) promoted from this role to Assistant Manager in March

• Providing high standard customer service • Answering enquires internally and externally via telephone and email, while assisting with registrations and processing registrations • Daily use of excel, outlook and SAP.