• Receiving, sorting and filing relevant documents according to content, purpose, chronological and alphabetical or numerical order for easy retrieval and office tidiness.• Maintain office supplies inventory by monitoring stocks, anticipating requirements and placing orders when necessary for seamless day-to-day business operations.• Create and enforce efficient office procedure to streamline the processes of retrieving relevant data from the computer systems and compiling reports that give expenses and profit data.• Collaborate with the management and other colleagues to recommend, develop and implement innovative organizational strategies to maximize business productivity.• Negotiate and manage price increase situations with suppliers to reduce cost and ensuring that the company’s budget is maintained, and follow up on late and pending orders to ensure smooth workflow.• Prepare and oversee purchase order to ensure accurate reporting, verifying invoices and confirm the receipt of goods.• Work in hand with the accountant to ensure that suppliers are paid within terms to reduce pending and overdue balances.

DUTIES AND RESPONSIBILITIES• Answered all incoming calls and questions from the customers, handled complaints, troubleshot problems and provided any necessary information.• Identified, escalated key issues and did follow ups on customer calls.• Ensured all new customers information is entered into system and updated existing customer information in the system.• Handled welcome calls to new customers to ensure that they were comfortable with the company’s product.• Maintained accurate product knowledge.• Completed call logs within the right time.

DUTIES AND RESPONSIBILITIES• Prepared and opened quotation and tender documents.• Conducted technical and financial evaluation for goods and services.• Prepared agendas and minutes for meetings.• Raised Local Purchase Orders (L.P.O)• Verified and endorsed invoice for payments.• Conducted market survey and research for the best provision of goods and services.• Received goods and made record into Stores Receipt Sheet (SRS)• Stored items by use of shelves, pallets and bin cards.• Issued stock items to various user departments• Worked in various departments and understood all the relevant procedures.• Assisted my seniors to tackle different tasks and learned the work flow.• Developed work based skills