Sylvia Kimani, Capm, Ppm Email & Phone Number

Andover, Massachusetts, United States

Planned and executed key initiatives by collaborating with cross-functional teams, including customer service, sales, dye lab, and marketing team. Coordinated fabric sample testing with the dye lab as well as maintained well-organized document repository of project results.• Ensured product compliance with stringent requirements and specifications, including color fastness and durability for improving customer satisfaction.• Centralized specifications for military products as well as streamlined access to critical technical data.• Oversaw the management and successful completion of assigned projects within given timeframes. • Facilitated seamless customer experience by providing user-friendly worksheet to sales team that expedited search for specific product specifications.• Created and managed detailed technical data sheets for military products while enhancing cross-departmental accessibility and facilitating seamless customer communication. • Collaborated with quality team to identify root causes of issues and develop effective solutions for reducing defects. (through October 2023)

Andover, Ma

Managed CEO's schedule with competing priorities as well as organized domestic and international travel. Tracked business trip expenses for the CEO and Vice President to ensure spending in line with set budget. Purchased and maintained an appropriate level of office supplies to meet operational requirements. Compiled meeting minutes for reference to future action plans.• Served as a key player in the organization of leadership meetings, sales events, and trade shows to improve stakeholder engagement, while synchronizing with the marketing department to enhance event success.

Andover, Ma

Served as a primary point-of-contact person for addressing customer inquiries and complaints in a timely manner. Assisted on-time processing of internal orders for product development as well as maintained associated documentation. Increased operational efficiency by adhering to operating procedures.• Ensured on-time deliverable delivery and met customers' unique needs by maintaining effective liaison with internal departments. • Improved customer service for key clients during companywide restructuring, strengthened customer relations, and stabilized revenue streams by coordinating with multidisciplinary teams.

Worked in close collaboration with DCMA Government QAR to conduct audits and ensure compliance with government contracts for courier shipments. Administered complete lifecycle of government lots, including preparing inventory before lot formation, tracking progress through shop orders, and ensuring accurate fulfillment of project requirements. • Provided exceptional customer service support as per their needs and requirements.

Project Management

Chemistry