Sylvia Komasi Email and Phone Number

• Achievement of budgeted conference, banquet and outside catering and room hire sales.• Achieve maximum profitability and over-all success by controlling costs and quality of service.• Participation and input towards F & B Marketing activities.• Follow up on every sales leads, Banqueting and any other source with particular emphasis on accommodation linked conferences.• Periodic updates of conference brochures and sales collateral.• Keeping up to date with conference market and organizers at all times.• Preparation of regularly scheduled reports for the department• Maintaining records for inventory. • Following-up each function by sending appreciation letters for feedback and liaising with the departments concerned for action.• Assists in menu planning and pricing.• Ensuring the general housekeeping of the meeting rooms, public washrooms, storage areas, etc.• Participation towards overall Hotel Maintenance and cleanliness.

• Responsible for strategies and goals setting and to determining the action plans to meet those goals• Identifying new markets and business opportunities and increase sales• Represents Hotel in various events and exhibition• Implements all sales action plans related to the market areas as outlined in the marketing plan• Accompanying the sales team on sales calls to potential clients to assist in development of the account and to access the effectiveness and sales skills of the sales person• Participates in sales calls with members of sales team to acquire new business and/or close on business• Executing and supporting the operational aspects of businesses booked (e.g. generating proposals, Corporate Rate Application letter, writing contract, customer correspondence)• Targeting key accounts potential for the company• Managing and developing relationships with key internal and external stakeholders

• Day to day sales and marketing of General Electric (GE) medical equipments• Creating and managing of accounts and portfolios• Business development through research and development programmes• Project management; taking total ownership of orders from the time the order is placed till the equipment is installed• Furnishing major stakeholders with monthly and quarterly reports

• Followed up on every sales leads, Banqueting and any other source with particular emphasis on accommodation linked conferences• Periodic updates of conference brochures and sales collateral• Received bookings from the sales team, writing and coordinating guest itineraries• Maintained a clean statistics on all Group arrivals by updating the Group Forecast• Kept up to date with conference market and organizers at all times• Being aware of, constantly update report back on competitors, activities and rates throughout Accra• Maintained client files with such information as client histories, hotel preferences, update lists of company contacts, size of conferences, dates, entertainment and meals required etc. • Met with all clients to discuss all details of functions, conferences and to offer a highly efficient service to conference/banquet organizers and clients• Coordinated conferences/banquets for lay-up, breakdown and invoicing as required• Coordinated functions pre-arrival / post-mortem meetings and ensure minutes are distributed accordingly.• Assisted in the preparation of regularly scheduled reports for the department • Embarked on sales visits regularly in order to create new contacts

• Prepared and distribute all communication and promotional materials for the centre’s products and events• Developed initiatives to increase membership and retention• Regularly embarked on sales visits in order to create new contacts• Assisted the Senior Marketing Officer in regularly identifying target markets to promote the centre’s products and services• Worked together with the Senior Marketing Officer to develop annual marketing plan that involves goals, techniques, budget and evaluation• Assisted in the development of plans for advertising, promotions and public relations

• Planned effectively and efficiently to drive sales, and manage the operations and activities of sales & marketing• Assisted in the crafting, implementation and review of sales & marketing strategies• Undertook inventory control at all times• Successfully handled all customer complaints related to the group’s operations• Prepared daily sales reports and weekly inventory accountability analysis