Sylvia Korir Email and Phone Number

✴️Lead the strategic direction and operations of a coaching and consultation firm focused on empowering individuals and organizations.✴️ Develop innovative solutions and programs tailored to client needs, leveraging expertise in product management, design thinking, and leadership development. ✴️Provide high-level coaching, mentorship, and training to clients, fostering personal and professional growth.✴️Cultivate strong relationships with clients, partners, and stakeholders to drive business growth and client satisfaction.

✔️Managed corporate client calls daily and emails with clear understanding of client'srequirements and banking product & service's needs across multiple products.✔️Guided clients navigate through payment channels that is S2B and conducted client training to ensure seamless transactions via the system.✔️Conducted client visits to drive utilization of channels and service review to identify areas of improve ments and address any service gaps.✔️Gave clear and appropriate communication, using written and spoken skills.✔️Met clients' requirements in compliance with all regulations and controls as set by Bank and external regulatory authorities by all staff.Achievements🏆✅️Designed&came up with process improvement using design thinking problem solving and worked with cross-functional teams to implement a project that saved $300k annually in paper use and saved 18Kmanhours annually.✅️Led &participated in projects for process improvements using Design thinking methodologies resulting in efficiency, fostering sustainability and driving digital agenda.✅️Came up with innovative solutions to address client challenges, reducing issue resolution time to real-time by automating mundane processes.✅️Delivered best-in-class client service and advice hence increasing client satisfaction, meeting and exceeding SLAs. ✅️Acted as a strong advocate for clients, ensuring their needs were met and exceeded, leading to increased client loyalty.✅️Developed and implemented comprehensive training programs for the client service team, enhancing their skills which resulted to improved overall service quality.✅️Fostered strong, long-lasting client relationships, resulting in a significant increase in client retention.✅️Led service recovery efforts where there were gaps and lapses and provided root causes and ways to prevent recurrence leading to reduced client churn ✅️Drove alternative channel use and self-service hence reducing turnaround times and increased client satisfaction

User researcherProduct ResearchProduct Strategy

Worked as an apprentice in product management in addition to the role in client service management✨️Drove digital agenda on Clients' Cash Management Products to deliver sustainable business growth. ✨️Effective Cross-functional collaboration with various teams to leverage the ecosystem to deliver digital channels targets. ✨️Delivered Feedback generated training using research to design effective training for the teams.✨️Worked with front-line and Transactional banking team to identify cash management client needs and launch existing product solutions to meet client needs.🏆Achievements✅️Successfully led a team to make changes in a system from manual to digital. In this project we were making product changes. ✅️Used design thinking methodologies to design the changes on an existing product, leveraged on existing information, ensured stakeholder buy in and followed through for funding. ✅️Followed up for implementation and closure of the change which was a success.

✔️Managed and anticipated client needs and resolving their issues beforehand.✔️Offered training on bank solutions and capacity building to peers.✔️converted service recovery to sales, met and exceeded assigned sales targets.✔️Did end to end client onboarding with perfection no refer backs.✔️Ensured proper due diligence and KYC adherence.✔️Ensured that the client journey in banking is smooth hence sustained loyalty and made my clients always refer their friends to me as their preferred banker.Achievements🏆✅️Consistently exceeded quotas through penetration of new accounts✅️Performed client research and identified opportunities for account growth, account penetration and market expansion leading to increase in sales.✅️Worked with sales team to collaboratively reach targets,✅️consistently met or exceeded personal quotas.✅️Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.✅️Achieved or exceeded banks defined sales quotas.

✔️Offered banking solutions to clients.✔️Onboarded New Clients seamlessly.✔️Deepened relationships with existing clients.Achievements 🏆✅️Developed and delivered engaging sales presentations to convey product benefits.✅️Retained excellent client satisfaction ratings throughoutstanding service delivery.✅️Managed customer accounts to secure customer satisfaction which led to repeat business.✅️Created professional sales presentations to effectively demonstrate product features andcompetitive advantages which resulted in increase of sales

✔️Delivering lectures ✔️development of learning material in subject matter✔️Curriculum development in the department✔️Student assessmentAchievements 🏆✅️Developed excellent learning material for a newly formed department which gave students needed skills in their careers ✅️Performed student assessment and evaluation successfully and all the students performed excellently in the units I taught.✅️Successfully Developed course content and developed curriculum in subject matter✅️Taught and mentored over 100 students achieving excellence in content mastery leading to readiness to join work force